How long does it take to get the license?
Thread poster: Francesca Grandinetti

Francesca Grandinetti
Italy
Local time: 11:50
German to Italian
+ ...
May 6, 2013

Hi all,

I've just bought (paid via bank transfer) my copy of SDL Studio 2011. My bank statement tells me that everything went OK, so payment was made (and hopefully received). On April 30th I asked for some news, since license was nowhere to be seen. A very kind assistant told me that "it will take a few days as this is our month ending in Finance and payments may have a short delay", which is perfectly understandable, but it's May 6, and nothing has happened so far.

Could you please help?

Ciao,

Francesca


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SDL Community  Identity Verified
United Kingdom
Local time: 11:50
English
drop me an email... May 6, 2013

... so I know who you are and I'll look into this for you.

Regards

Paul
pfilkin@sdl.com


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J.E.Sunseri  Identity Verified
United States
Local time: 02:50
Member (2009)
Russian to English
+ ...
I'm waiting for my licenses, too. Jun 8, 2013

I think it's strange to have to wait once payment is rendered. I was hoping to use the upgrade for a new big project. Is it just because it's the weekend? Will I have to wait long?

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SDL_Steve  Identity Verified
United Kingdom
Local time: 10:50
Member (2014)
English to Arabic
Licenses available Jun 10, 2013

Hi there,

This is Steve at SDL.

When payment is made via CC or PayPal the licenses are immediately available.
Simply log in to your online account- go to My Licenses and process the license upgrade.

Kind reghards

Steve


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How long does it take to get the license?

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