SDL Trados Studio 2011 won't start up
Thread poster: Geneviève von Levetzow

Geneviève von Levetzow  Identity Verified
Local time: 14:36
Member (2002)
French to German
+ ...
May 7, 2013

Hello,

when I click on the Studio logo, the program is starting but disappears immediately.

My attempts:

1) Restore my system (Windows 7 Ultimate 32 bit)
2) Repair Studio
4) Delete the files BaseSettings.xml, Plugincache.xml, UserSettings.xml
3) Deinstall + reinstall Studio

The result is always the same. The program won't start up.

And I have four projects to complete.

Thanks

Geneviève


 

SDL Community  Identity Verified
United Kingdom
Local time: 14:36
English
I suggest you log a case... May 7, 2013

... either through your support contact if you have one or via the solution finder. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- The installation went fine, but now I get an error message when opening or using the program.
-- The error occurs in SDL Trados Studio 2011

Then complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Regards

Paul


 

Geneviève von Levetzow  Identity Verified
Local time: 14:36
Member (2002)
French to German
+ ...
TOPIC STARTER
The website has a problem May 7, 2013

Hi Paul,

I was following your instructions but the website has a problem (the last IE).

Regards,

Geneviève


 

SDL Community  Identity Verified
United Kingdom
Local time: 14:36
English
Maybe it's a browser problem... May 7, 2013

... I think the latest version of IE has problems with the forms in this site. I have completed the forms using Firefox on your behalf (it's less picky than IE). Hopefully you will have received an email from the system?

Regards

Paul


 

Geneviève von Levetzow  Identity Verified
Local time: 14:36
Member (2002)
French to German
+ ...
TOPIC STARTER
Thanks Paul May 7, 2013

I have received an email from the system.

Regards,

Geneviève


 

Geneviève von Levetzow  Identity Verified
Local time: 14:36
Member (2002)
French to German
+ ...
TOPIC STARTER
Java! May 9, 2013

Thanks Paul and All,

I have yersterday a remote maintenance with a member of SDL staff in Stuttgart.

The problem was all my Java installations. I have to deinstall all. And to install the Java version of Studio.

And Studio is running now.

Regards,

Geneviève


 


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SDL Trados Studio 2011 won't start up

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