Trados Studio 2011 does not open
Thread poster: Taru Laiho
Taru Laiho
Local time: 16:53
Finnish to English
+ ...
Jun 4, 2013

My copy of Trados Studio 2011 suddenly stopped working. It had been in full working order the previous day, but when I tried to open it the next time, the startup screen flashed for a few seconds and then nothing. The same happened when I try to open MultiTerm, but Passolo opened just fine. I tried reinstalling them (had to ask them to return the license, too, because I couldn't return it through the software itself) but even that did not resolve the problem.

I already contacted SDL Support and they promised to try to repair the problem in a remote session, but I thought I'd try here too, in case someone has had the same problem.


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SDL Community  Identity Verified
United Kingdom
Local time: 15:53
English
Maybe try this ... Jun 5, 2013

... it might work:

  1. Exit SDL Trados Studio.
  2. Browse to the relevant directory.
    - Windows XP: C:\Documents and Settings\[USERNAME]\Application Data\SDL\SDL Trados Studio\10.0.0.0
    - Windows Vista/7: C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\10.0.0.0
  3. Here you find the following 3 files:
    - BaseSettings.xml
    - plugincache.xml
    - UserSettings.xml
  4. Delete all 3 files.

This will reset SDL Trados Studio to the factory defaults but may resolve the problem.

In case you cannot see the "AppData" folder, make sure that your folder view is set to "display hidden system folders." Here are step-by-step instructions:

http://windows.microsoft.com/en-us/windows-vista/Show-hidden-files

Regards

Paul


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Taru Laiho
Local time: 16:53
Finnish to English
+ ...
TOPIC STARTER
Thanks Paul, but... Jun 5, 2013

Unfortunately it doesn't help. I found the folder but there are no such files there! There is only another folder called "UserProfiles", which includes another folder, "Builtin", and which includes three files, Default.sdlprofile, SDL Trados.sdlprofile and SDLX.sdlprofile.

BR
Taru


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SDL Community  Identity Verified
United Kingdom
Local time: 15:53
English
In that case... Jun 5, 2013

... better wait for SDL Support to take a look. I'm sure they'll sort you out.

Regards

Paul


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Taru Laiho
Local time: 16:53
Finnish to English
+ ...
TOPIC STARTER
Problem solved! Jun 5, 2013

The problem was solved by SDL. It was caused by incompatibility with an update from windows (ID: KB2820331 - http://support.microsoft.com/kb/2820331). The update is now deleted, and everything works just as it did before.

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