Can´t open any file on new Studio 2011
Thread poster: Lucy Leite

Lucy Leite  Identity Verified
Local time: 02:46
Member (2008)
English to Portuguese
+ ...
Jun 16, 2013


I´ve installed Studio 2011 on my Windows 7 without any problems, but now I can´t open any file or TM on it. On trying to open an ITD, I get the following message:

"Unexpected exception during file detection. Could not load file or assembly ´Sdl.Sdlx.ItdApi20,Version=2010.0.0.0,Culture=neutral, PublicKeyToken=c28cdb26c445c888´or one of its dependencies. Access denied".

I followed the instructions in this thread for a similar issue, but it hasn´t helped much.

Any idea why this is happening?

Thanks in advance,

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SDL Community  Identity Verified
United Kingdom
Local time: 02:46
Do you still have Studio 2009 installed... Jun 17, 2013

... and have you tried to use the project templates you created for 2009? If so then this may be the source of the problem as you cannot do this. You need to recreate your templates in 2011 and don't try to use the ones you had for 2009.

If this is not the issue then your best bet is to log a support case through the solution finder. Go to the Knowledgebase;

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- The installation went fine, but now I get an error message when opening or using the program.
-- The error occurs in SDL Trados Studio 2011

Then complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.



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Can´t open any file on new Studio 2011

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