Who is using Trados Studio 2011 on network/license server?
Thread poster: Jan Sundström

Jan Sundström  Identity Verified
Sweden
Local time: 03:45
English to Swedish
+ ...
Jun 18, 2013

Hi all,

Most of you won't be affected by this, since you're single users.

But we have a problem that affect multiple users running Trados Studio 2011 on a license server in a corporate/LSP environment.

When all licenses are taken up by active users, obviously no further users can utilize the software until others close their sessions, and licenses are freed.

In legacy Trados, it was easy for the admin to open a process window on the License Server, check which users were hogging the license, whether they were inactive, and either kick them out or send them an email telling them to shut down.

But AFAIK, in Trados Studio there's no way to see who is currently taking up a license.

Instead, the users would have to revert to sending mass mails to everyone in the organization, telling all potential users to shut down Trados. Not very effective, and not very well-thought of SDL to remove this feature.

Did I overlook anything, or will we simply have to live with this?!

Maybe Paul Filkin and his colleagues are reading this and will have a solution?

/Jan

[Edited at 2013-06-18 12:52 GMT]


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Grzegorz Gryc  Identity Verified
Local time: 03:45
French to Polish
+ ...
It's not a bug, it's a feature... Jun 18, 2013

Jan Sundström wrote:

In legacy Trados, it was easy for the admin to open a process window on the License Server, check which users were hogging the license, whether they were inactive, and either kick them out or send them an email telling them to shut down.

But AFAIK, in Trados Studio there's no way to see who is currently taking up a license.

(...)

Did I overlook anything, or will we simply have to live with this?!


No way.
Wait for Studio 3000

BTW, if the licenses are leaking (i.e. they're not not returned properly, it happens), the most rapid workaround is to restart the license server.

Cheers
GG


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Grzegorz Gryc  Identity Verified
Local time: 03:45
French to Polish
+ ...
Registry hack Jun 18, 2013

Jan Sundström wrote:

In legacy Trados, it was easy for the admin to open a process window on the License Server, check which users were hogging the license, whether they were inactive, and either kick them out or send them an email telling them to shut down.

But AFAIK, in Trados Studio there's no way to see who is currently taking up a license.


In fact, it's possible but AFAIK undocumented and really primitive if compared to the previous license management system.

Open regedit and go to the hive
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NalServ\Parameters
Create a new string value called LoggingPath
Edit the string (enter the path for logging).
Of course, it's impossible to revoke a license manually but you'll be able at least view the logs...
Nonetheless, without some smart filtering, it will be hard to use for bigger teams.

AFAIK it works starting from the Licensing Toolkit 1.4.

Cheers
GG


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SDL Community  Identity Verified
United Kingdom
Local time: 03:45
English
not a hack Jun 19, 2013

Hi Jan,

It's not a hack, but an officially documented monitoring system.

We have a KB for this:
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4727


Cheers,
Luis


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Jan Sundström  Identity Verified
Sweden
Local time: 03:45
English to Swedish
+ ...
TOPIC STARTER
Not for terminal server environment Jun 28, 2013

Thanks a lot for the suggestions!

Our IT admin tells me that it won't work in a terminal server environment, so we'll have to wait for the next License Server version (1.5), hopefully this will change things for better…


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SDL Community  Identity Verified
United Kingdom
Local time: 03:45
English
TS is no problem Jun 28, 2013

Dear Jan,

Not sure, why your IT admin thinks that, but it is supported, with the only requirement that NLS is installed on the same machine:
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:3933

Cheers,
Luis


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Daniel García
English to Spanish
+ ...
The KB article says it does not work in terminal server Apr 2, 2014

SDL Support wrote:

Dear Jan,

Not sure, why your IT admin thinks that, but it is supported, with the only requirement that NLS is installed on the same machine:
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:3933

Cheers,
Luis


Hi, Luis,

The KB article says:
"This feature will not work on Citrix or Terminal Server environments."

http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4727

Daniel


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