Help with licensing after computer crash
Thread poster: Lucy Leite

Lucy Leite  Identity Verified
Spain
Local time: 09:49
Member (2008)
English to Portuguese
+ ...
Jul 9, 2013

Hi,

My main computer crashed so I needed to install the extra activation of my Studio 2011 in a secondary notebook. Now I'm getting my main computer fixed and would like to reinstall Studio there, but I don't have any license left.

How should I proceed in this case? Do I lose my licenses?

Thanks in advance.


 

Paul Malone  Identity Verified
France
Local time: 09:49
Member (2004)
French to English
+ ...
You will need to contact SDL customer service Jul 9, 2013

Hi Lucy,

It happened to me once.

All you will need to do is contact SDL customer service (I think I did so via the website), tell them what has happened and they will make extra activations avaiable for you to download.

I soon got up and running again, so you should be OK.

Best regards,
Paul


 

SDL Community  Identity Verified
United Kingdom
Local time: 09:49
English
The process is through the Solution Finder.. Jul 9, 2013

... so go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Licensing Problems
- I have lost one of my license activations and would like to have it reset.

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul


 

Lucy Leite  Identity Verified
Spain
Local time: 09:49
Member (2008)
English to Portuguese
+ ...
TOPIC STARTER
Thanks! Jul 9, 2013

Thank you, Paul and SDL Support.

I've submitted the issue to SDL. I hope it gets fixed soon.

icon_wink.gif


 


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Help with licensing after computer crash

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