Cancelling order and getting a refund
Thread poster: Colin Smith

Colin Smith  Identity Verified
Local time: 07:36
French to English
Jul 24, 2013

I bought Studio 2011 in the proz group buy yesterday but on using it I realise it is not suitable for most of the documents I receive (please don't ask why). I am going to have to carry on using Trados 7.

I would like to cancel the order and get a refund but SDL are basically refusing (on the online chat, I have no other way of contacting them, and I am unable to log a support case).

Can anyone help please?


(Trados user since 2006)


Natalie  Identity Verified
Local time: 07:36
Member (2002)
English to Russian
+ ...

Moderator of this forum
Contact page Jul 24, 2013

Hi Colin,

Try using this page:


ghislandi  Identity Verified
Local time: 06:36
Member (2011)
English to Italian
Info Jul 24, 2013

Dear Colin
I am from SDL.
I am sorry you can not use SDL Trados Studio 2011.
I wonder if we can help you as Studio shoudl be able to work with all sorts of file formats.
If you are not able to work at all, we can refund your purchase.

We will need you to return the license and then we will proceede with a refund.

I will contact you directly by email.



Colin Smith  Identity Verified
Local time: 07:36
French to English
Reply Jul 25, 2013

Thanks Massi, did you get my email (with the registered email address used for the order)?



To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Cancelling order and getting a refund

Advanced search

SDL Trados Studio 2019 Freelance
The leading translation software used by over 250,000 translators.

SDL Trados Studio 2019 has evolved to bring translators a brand new experience. Designed with user experience at its core, Studio 2019 transforms how new users get up and running and helps experienced users make the most of the powerful features.

More info »
WordFinder Unlimited
For clarity and excellence

WordFinder is the leading dictionary service that gives you the words you want anywhere, anytime. Access 260+ dictionaries from the world's leading dictionary publishers in virtually any device. Find the right word anywhere, anytime - online or offline.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search