How to "return" licenses after a hard drive crash
Thread poster: Samuel Murray

Samuel Murray  Identity Verified
Netherlands
Local time: 12:19
Member (2006)
English to Afrikaans
+ ...
Aug 4, 2013

Hello everyone

I'm reinstalling everything after my hard disk stopped working last week. I understand that there is a special procedure for returning my Trados licenses (for 2007 and 2011) that allows me to continue using the software, but I'm not 100% sure about that. Do you know of a page or video that explains the procedure in case a license was not returned before it is installed on a new computer?

Thanks
Samuel


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srujaa_27
India
Local time: 15:49
Member (2012)
English to Marathi
+ ...
Hope this helps. Aug 4, 2013

Hi Samuel,

I faced the same problem last month.. Please check the link below

Hope it helps

http://kb.sdl.com/kb/?ArticleId=4295&source=Article&c=12&cid=23#tab:homeTab:crumb:7:artId:4295

Regards
Srujaa


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Samuel Murray  Identity Verified
Netherlands
Local time: 12:19
Member (2006)
English to Afrikaans
+ ...
TOPIC STARTER
Helps for 2007, but not for 2011 Aug 4, 2013



Thanks, this procedure helped for Trados 2007, but I still can't figure out how to force return the licence for Trados 2011. Can anyone help with that, please?


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SDL Community  Identity Verified
United Kingdom
Local time: 12:19
English
You can't.... Aug 4, 2013

... so raise a case through the solution finder. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Licensing Problems
- I have lost one of my license activations and would like to have it reset.

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul


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John Fossey  Identity Verified
Canada
Local time: 06:19
Member (2008)
French to English
Open a ticket Aug 5, 2013

The same thing happened to me and SDL customer service reset the license within a day.

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Samuel Murray  Identity Verified
Netherlands
Local time: 12:19
Member (2006)
English to Afrikaans
+ ...
TOPIC STARTER
Thanks, Paul Aug 5, 2013

SDL Support wrote:
... so raise a case through the solution finder.


Thanks, I did that now. I did tell my Trados clients that I wouldn't be able to do Trados jobs for two weeks, so I'm not in trouble yet. Now I just have to go figure out why the Wordfast site is always, always down and where I can find alternative installation files for that.


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SDL Community  Identity Verified
United Kingdom
Local time: 12:19
English
Two weeks? Aug 5, 2013

Hi Samuel,

If you rebuilt your operating system then you should be able to run 2011 in demo mode for a month. Maybe this happened a while ago?

Regards

Paul


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Samuel Murray  Identity Verified
Netherlands
Local time: 12:19
Member (2006)
English to Afrikaans
+ ...
TOPIC STARTER
Demo mode Aug 5, 2013

SDL Support wrote:
If you rebuilt your operating system then you should be able to run 2011 in demo mode for a month.


Yes, I saw that, thanks. I just prefer to get everything "sorted out" in the first week or two after a crash, and not rely on demo modes (you tend to forget that you're in demo mode, until a long weekend when it stops working and you're busy with a large job). I told clients "two weeks" simply because I know that anything can go wrong (and, as it happens, disasters truly come in threes, and I'm glad I didn't take on large jobs for this week yet (including jobs that don't require any special software)).




[Edited at 2013-08-05 08:09 GMT]


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SDL Community  Identity Verified
United Kingdom
Local time: 12:19
English
Truly sensible! Aug 5, 2013

I guess this comes with experience

Regards

Paul


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Marwa Shehata  Identity Verified
Egypt
Local time: 12:19
Member (2010)
English to Arabic
+ ...
web form never load Apr 22, 2014

Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks


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aslimnb  Identity Verified
Spain
Local time: 12:19
Member (2009)
English to Spanish
+ ...
Pop-up blocker Apr 23, 2014

Hello Marwa,

I followed the same steps and there is a pop-up blocker that you need to disable in your browser so that you could see the form.

I hope it helps.


Marwa Shehata wrote:

Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks


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SDL Community  Identity Verified
United Kingdom
Local time: 12:19
English
If not the pop up blocker... Apr 23, 2014

Marwa Shehata wrote:

Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks


... then it is most likely just a browser issue. If you have Google Chrome try that, but if you still can't make it work then drop me an email with your details so I know who you are and I'll log this for you.

Regards

Paul


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Marwa Shehata  Identity Verified
Egypt
Local time: 12:19
Member (2010)
English to Arabic
+ ...
Thanks Apr 24, 2014

Marilena Berca wrote:

Hello Marwa,

I followed the same steps and there is a pop-up blocker that you need to disable in your browser so that you could see the form.

I hope it helps.


Marwa Shehata wrote:

Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks

It did not work on Firefox but thanks anyway.


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Marwa Shehata  Identity Verified
Egypt
Local time: 12:19
Member (2010)
English to Arabic
+ ...
Chrome worked Apr 24, 2014

SDL Support wrote:

Marwa Shehata wrote:

Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks


... then it is most likely just a browser issue. If you have Google Chrome try that, but if you still can't make it work then drop me an email with your details so I know who you are and I'll log this for you.

Regards

Paul

I tried Chrome and it worked fine. I have submitted the form and now I am waiting for the response.
Thanks you very much Paul.


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Robert Rietvelt  Identity Verified
Local time: 12:19
Member (2006)
Spanish to Dutch
+ ...
Contact them Apr 24, 2014

That is what I did, with 2009 and 2011. Within a few days all was well, I was even assigned a "moderator" who helped me through the whole process on distance. So, what is the problem? (Unless SDL changed its "friendly policy).

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How to "return" licenses after a hard drive crash

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