How to "return" licenses after a hard drive crash Thread poster: Samuel Murray
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Samuel Murray 
Netherlands
Local time: 17:45
Member (2006)
English to Afrikaans
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Hello everyone
I'm reinstalling everything after my hard disk stopped working last week. I understand that there is a special procedure for returning my Trados licenses (for 2007 and 2011) that allows me to continue using the software, but I'm not 100% sure about that. Do you know of a page or video that explains the procedure in case a license was not returned before it is installed on a new computer?
Thanks
Samuel
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Mugdha Ghate
India
Local time: 21:15
Member (2012)
English to Marathi
+ ...
SITE LOCALIZER |
Samuel Murray
Netherlands
Local time: 17:45
Member (2006)
English to Afrikaans
+ ...
TOPIC STARTER | Helps for 2007, but not for 2011 | Aug 4, 2013 |
Thanks, this procedure helped for Trados 2007, but I still can't figure out how to force return the licence for Trados 2011. Can anyone help with that, please?
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| You can't.... | Aug 4, 2013 |
... so raise a case through the solution finder. Go to the Knowledgebase;
http://kb.sdl.com
Then go to the tab called Solution Finder and now go here;
Licensing Problems
- I have lost one of my license activations and would like to have it reset.
Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate... See more ... so raise a case through the solution finder. Go to the Knowledgebase;
http://kb.sdl.com
Then go to the tab called Solution Finder and now go here;
Licensing Problems
- I have lost one of my license activations and would like to have it reset.
Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.
Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.
I hope this helps.
Regards
Paul ▲ Collapse
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John Fossey
Canada
Local time: 11:45
Member (2008)
French to English
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| Open a ticket | Aug 5, 2013 |
The same thing happened to me and SDL customer service reset the license within a day.
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Samuel Murray
Netherlands
Local time: 17:45
Member (2006)
English to Afrikaans
+ ...
TOPIC STARTER
SDL Support wrote:
... so raise a case through the solution finder.
Thanks, I did that now. I did tell my Trados clients that I wouldn't be able to do Trados jobs for two weeks, so I'm not in trouble yet. Now I just have to go figure out why the Wordfast site is always, always down and where I can find alternative installation files for that.
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Hi Samuel,
If you rebuilt your operating system then you should be able to run 2011 in demo mode for a month. Maybe this happened a while ago?
Regards
Paul
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Samuel Murray
Netherlands
Local time: 17:45
Member (2006)
English to Afrikaans
+ ...
TOPIC STARTER
SDL Support wrote:
If you rebuilt your operating system then you should be able to run 2011 in demo mode for a month.
Yes, I saw that, thanks. I just prefer to get everything "sorted out" in the first week or two after a crash, and not rely on demo modes (you tend to forget that you're in demo mode, until a long weekend when it stops working and you're busy with a large job). I told clients "two weeks" simply because I know that anything can go wrong (and, as it happens, disasters truly come in threes, and I'm glad I didn't take on large jobs for this week yet (including jobs that don't require any special software)).
[Edited at 2013-08-05 08:09 GMT]
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| Truly sensible! | Aug 5, 2013 |
I guess this comes with experience
Regards
Paul
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Marwa Shehata
Egypt
Local time: 17:45
Member (2010)
English to Arabic
+ ...
| web form never load | Apr 22, 2014 |
Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks
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Marilena Berca
Spain
Local time: 17:45
Member (2009)
English to Spanish
+ ...
| Pop-up blocker | Apr 23, 2014 |
Hello Marwa,
I followed the same steps and there is a pop-up blocker that you need to disable in your browser so that you could see the form.
I hope it helps.
Marwa Shehata wrote:
Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks
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| If not the pop up blocker... | Apr 23, 2014 |
Marwa Shehata wrote:
Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks
... then it is most likely just a browser issue. If you have Google Chrome try that, but if you still can't make it work then drop me an email with your details so I know who you are and I'll log this for you.
Regards
Paul
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Marwa Shehata
Egypt
Local time: 17:45
Member (2010)
English to Arabic
+ ...
Marilena Berca wrote: Hello Marwa, I followed the same steps and there is a pop-up blocker that you need to disable in your browser so that you could see the form. I hope it helps. Marwa Shehata wrote:
Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks
It did not work on Firefox but thanks anyway.
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Marwa Shehata
Egypt
Local time: 17:45
Member (2010)
English to Arabic
+ ...
| Chrome worked | Apr 24, 2014 |
SDL Support wrote: Marwa Shehata wrote:
Hello,
The same thing happened to me. I have tried to follow the steps here but the web form never load.
Thanks ... then it is most likely just a browser issue. If you have Google Chrome try that, but if you still can't make it work then drop me an email with your details so I know who you are and I'll log this for you. Regards Paul
I tried Chrome and it worked fine. I have submitted the form and now I am waiting for the response.
Thanks you very much Paul.
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| Contact them | Apr 24, 2014 |
That is what I did, with 2009 and 2011. Within a few days all was well, I was even assigned a "moderator" who helped me through the whole process on distance. So, what is the problem? (Unless SDL changed its "friendly policy).
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