SDL Trados 2014 in trial version after upgrading to Windows 8
Thread poster: Mar Anton
Mar Anton  Identity Verified
Spain
Local time: 23:40
English to Spanish
+ ...
Oct 17, 2013

Hi,
This morning I have updated my desktop with Windows 8. I was going to install SDL Trados 2014 Studio Freelance again and it says I am on a trial version of 30 days????? I have the Activation Code and all, but doesn´t work.
Any suggestions?
Thank you!
Mar


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Nick Quaintmere  Identity Verified
Germany
Local time: 23:40
German to English
Did you return your license before upgrading? Oct 17, 2013

Were you running Studio on Windows 7 before?

You need to return your license (deactivate) before you can reinstall on a new system. If you did not do this you have lost your activation.

But all is not lost. You can contact SDL to have the activation reinstated. This is what I did when my computer died on me and I was unable to return the license. This information was kindly provided by Paul Filkin of SDL.

"Go to http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Licensing Problems

then

- I use SDL Trado Studio / SDL Passolo 2011 or 2014

then

- I need to have my license reset.

Also make sure your email address is entered correctly or nobody will be able to get back in touch with you."


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SDL Community  Identity Verified
United Kingdom
Local time: 23:40
English
SDL Support Update Oct 17, 2013

Hi Mar

The licensing team have reset the license for you - before you activate Studio - please make sure you right-click on the Studio shortcut and select the option: 'Run as Administrator' then activate the license.

I hope this helps.

Thanks
Fas
SDL Support


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Mar Anton  Identity Verified
Spain
Local time: 23:40
English to Spanish
+ ...
TOPIC STARTER
Thanks a lot! Oct 17, 2013

Hi Nick,
Thank you for you step-by-step instructions. I followed them and the SDL team did the rest.
Thank you both!
Mar


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SDL Trados 2014 in trial version after upgrading to Windows 8

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