Autosuggest
Thread poster: Christophe Lefrancois

Christophe Lefrancois  Identity Verified
Local time: 15:26
French
+ ...
Dec 14, 2013

Hi everyone,

I own an Autosuggest license for Studio 2009 and I can't generate the dictionaries anymore. In "Tools", the option appears in grey colour and I can't click on it.
In my account on SDL Website it is written that there is no expiry date for this license.

So what's going on? Any tips to help me?

Thanks in advance,

Christophe


 

SDL Community  Identity Verified
United Kingdom
Local time: 15:26
English
Did you activate... Dec 14, 2013

... the Autosuggest license?

Regards

Paul


 

Christophe Lefrancois  Identity Verified
Local time: 15:26
French
+ ...
TOPIC STARTER
yes Dec 14, 2013

I activated the license. It used to work perfectly fine until this morning.

I'll try re-activate the license to see if it comes from that.

Christophe


 

Christophe Lefrancois  Identity Verified
Local time: 15:26
French
+ ...
TOPIC STARTER
Error Dec 14, 2013

Hi Paul

I just tried to re-activate the license and here what I got : The activation of the fulfillment is denied by the activation policy because max extra acts exceeded # 6209-504835 (Code de l'erreur : 50040)

Christophe


 

SDL Community  Identity Verified
United Kingdom
Local time: 15:26
English
Licensing error... Dec 14, 2013

Hi Christophe,

This error normally means that you need to ask licensing to reset your licence. BUt we seem to be having a problem with some of our systems at the moment. So maybe try again tomorrow?

I’ll drop a post into the forums when I am notified of normal service.

Regards

Paul


 

Christophe Lefrancois  Identity Verified
Local time: 15:26
French
+ ...
TOPIC STARTER
Tried again.. Dec 16, 2013

and still doesn"t work.

Any news Paul?

Regards,

Christophe


 

SDL Community  Identity Verified
United Kingdom
Local time: 15:26
English
All your licenses... Dec 16, 2013

... are showing as in use, including the extra activations. So, I have contacted the licensing team on your behalf through the Solution Finder. I’m sure they’ll sort this out for you tomorrow.

Regards

Paul


 

Christophe Lefrancois  Identity Verified
Local time: 15:26
French
+ ...
TOPIC STARTER
I've tired Dec 18, 2013

again this morning to re-activate the Autosuggest License. But It still doesn't work. Same error message. Any news on this?

Regards,

Christophe


 

SDL Community  Identity Verified
United Kingdom
Local time: 15:26
English
I checked with ... Dec 18, 2013

... the licensing team and they advised me that this was resolved after they contacted you yesterday and that you confirmed it this morning.

I’m confused.

Perhaps you can drop me an email if there is still a problem?

Thanks

Paul
pfilkin@sdl.com


 

Christophe Lefrancois  Identity Verified
Local time: 15:26
French
+ ...
TOPIC STARTER
It works Dec 18, 2013

Perfectly now. icon_smile.gif
They also advised me and I managed to re-activate the license.
Thanks again Paul.

Best regards,

Christophe


 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Autosuggest

Advanced search







TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search