Can't deactivate or activate on license server
Thread poster: Steve Kerry

Steve Kerry  Identity Verified
Local time: 13:25
German to English
Dec 14, 2013

Studio 2011. Moving to a bigger hard drive, tried to de-activate in the normal way, it didn't work, no response from server. Got an offline deactivation code. Wouldn't work. Installed new drive, de-activation code still wouldn't work. Site shows licence available. Was supposed to have a second license anyway (freelance version), i.e. 2 licences available. Activation code didn't work on new installation either. Is the server for 2011 dead, or am I missing something here? I have done this in the past with no problems at all. Extremely annoying.

Steve K.


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Tomasz Poplawski  Identity Verified
Local time: 07:25
English to Polish
+ ...
We have the same problem Dec 14, 2013

Yes, the server has been dead for 7+ hrs now. See my thread.
No customer service, no tech support, get in line, some time after Christmas you may get a response.
Good luck, we both need it


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SDL Community  Identity Verified
United Kingdom
Local time: 14:25
English
I’ll join that line! Dec 14, 2013

Hi,

There does seem to be a problem affecting access to not only the licensing server at the moment. I’m sure the IT team will be working on this and will restore service as soon as they can.

Apologies for the inconvenience.

Regards

Paul


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Steve Kerry  Identity Verified
Local time: 13:25
German to English
TOPIC STARTER
Thanks Dec 15, 2013

SDL Support wrote:

Hi,

There does seem to be a problem affecting access to not only the licensing server at the moment. I’m sure the IT team will be working on this and will restore service as soon as they can.

Apologies for the inconvenience.

Regards

Paul


Thanks Paul, I'll stop banging my head against the computer screen now and try again in a few hours... grins.

Steve K.


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SDL Community  Identity Verified
United Kingdom
Local time: 14:25
English
Try again today. Dec 15, 2013

Hi Steve,

The access seems to be functioning again this morning so please try again and if you're still having problems drop me an email.

Regards

Paul
pfilkin@sdl.com


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Steve Kerry  Identity Verified
Local time: 13:25
German to English
TOPIC STARTER
No joy Dec 15, 2013

SDL Support wrote:

Hi Steve,

The access seems to be functioning again this morning so please try again and if you're still having problems drop me an email.

Regards

Paul
pfilkin@sdl.com


Problem NOT solved, further customer service links supplied not working either!

This is costing me time and money.

Steve K.


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SDL Community  Identity Verified
United Kingdom
Local time: 14:25
English
I have logged... Dec 15, 2013

... the support case for you through the solution finder as I advised. The licensing team will get to you tomorrow.

Apologies for the problems you have encountered.

Regards

Paul


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Steve Kerry  Identity Verified
Local time: 13:25
German to English
TOPIC STARTER
The left hand... Dec 15, 2013

SDL Support wrote:

... the support case for you through the solution finder as I advised. The licensing team will get to you tomorrow.

Apologies for the problems you have encountered.

Regards

Paul


..doesn't appear to know what the right hand is doing! Company-internal communications need a bit of a tweak, perhaps?

Still incommunicado (and no, it's not a small South-American country...)

Steve K.


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SDL Community  Identity Verified
United Kingdom
Local time: 14:25
English
Why? Dec 15, 2013

The only confusion here seems to be between you and I. You probably won't get a response today because the licensing team work Mon-Fri.

Regards

Paul


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