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Insufficient privileges - Error 108
Thread poster: Marco Oberto
| Error messages when installing or starting SDL Trados Studio 2011 or later: "InsufficientPrivileges" || Jan 2, 2014 |
Hopefully, after googling key words in search for some help, I found the following solution to my problem, which seems to work:
The service was not installed with sufficient privileges. This is caused by the service being installed with ordinary user privileges (which should be impossible under normal circumstances) or the computer was set up in such a way that only the administrator account itself can install services.
To fix the two errors mentioned above:
Click Start > Run...
The Services dialog will open.
Scroll in the list to:
Nalpeiron Licensing Service
Nalpeiron Control Service
First right-click on Nalpeiron Control Service and select Properties.
In the Properties dialog box, switch the Start Up Type option to Automatic.
Click Apply and OK to confirm the changes.
Right-click on the service name again and choose Start.
Repeat step 5 to 8 with the service Nalpeiron Licesing Service.
Now close the Service dialog and start SDL Trados Studio again. The errors should be fixed.
I hope no more Christmas present will be sent to me for as long as possible
| Pretty much the same problem || Jan 2, 2014 |
Hope you can help me with this issue, seems like I've received the same "Christmas gift" as Marco...
I bought the upgrade (2009 Freelance to 2014 Freelance) last month and installed it today, only to find the program won't open AT ALL.
When I try to open Trados Studio 2014, I get the following error message:
"Error occurred retrieving your license. Error Details: Insufficient privileges (Support reference: InsufficientPrivileges - 108)"
and then it tells me to DEACTIVATE my license (how so? I haven't even activated it yet!!!!) and when I try to do so it doesn't work - error: "Unable to obtain your activation code. Please enter it manually to deactivate the product" - when I enter the code it says "Insufficient Privileges" AGAIN...
Although intended for Studio 2011, I've tried this (http://www.proz.com/forum/sdl_trados_support/235405-studio_2011:_error_occurred_retrieving_your_license.html) but without success...
I'm using Windows XP on VirtualBox.
| Contacting Support || Feb 23, 2014 |
If you have paid for support then you can contact them, even by email if you’re having a problem. Look in your MyAccount under MySupport and you will see how to do this. But if this doesn't help you then please send an email to firstname.lastname@example.org so I know who Rowsie is and I will ensure you get support.
| HELP! Same problem Studio 2014 has blocked my license! || Apr 1, 2014 |
Unbelievable, my license has been blocked and I have an assignment for tomorrow. I can´t open Studio 2104 nor 2011, nor deactivate the product online or offline to use on another PC. I'm running Windows 8. Neilperion Control Service is running, but it won´t let me start Nalpeiron Licensing Service in services.msc.
Anyone has any ideas on what to do?? I don't have the Studio Support, if I get it, would my problem be solved?? Any advice is welcome.
Local time: 00:42
| A Few resolution options here || Apr 4, 2014 |
Hi Luciana and Marco,
I'm glad you're both able to work again.
If anyone else incurs this combination of license check popups directly after running a SDL or Windows update, here are a few quick tips to most likely to address this particular concern.
Please note all four directions below will achieve the same goal; #1 & #2 are the easiest. But before attempting any of them, it wise to confirm you are logged into your pc with administrator rights. Plus please bear in mind if Windows UAC is above the minimal setting, it will add additional confirmation boxes to confirm.
(1) SDL KB #4497 | http://kb.sdl.com/kb/article?ArticleId=4497 | Error messages when installing or starting SDL Trados Studio 2011 or later: "InsufficientPrivileges -108" or "ServiceVersionNotCurrent -65"
(2) The quickest link to access the hyperlink Luciana kindly offered is available here: __ http://www.updatemyservice.com __ Please rest assured this hyperlink above is indeed the software licensing software vender. A confirmation is here: http://support.nalpeiron.com/customer/portal/articles/1156163-service-repair-utility-v6-7-?b_id=191 __
(3) SDL KB #4811 | http://kb.sdl.com/kb/article?ArticleId=4811 | Error message "LicenseRead Failure -80" when launching or activating SDL Trados Studio 2011 or stuck on loading plug-ins page
(4) In light of concerns such as Marco & Stella's, we at SDL have added this nice new feature: http://kb.sdl.com/index.aspx?t=sf __ >> Downloads & Install Problems >> "I use Trados Studio ... " >> "The install went fine, but now I receive an error message when opening ... ". Then sub-navigate the particular aspects applicable to your current situation.
If all else fails or you are still concerned, definitely free to reach out to us in SDL Support using either your active SDL Premium Support Contract ; or even via the SDL Solution Finder on these particular SDL Trados Studio will not start / licensing issues.
| | ChananZass
Local time: 07:42
Italian to English
| Still no luck after all these years || Jul 8, 2014 |
Has anyone resolved this issue lately?
I have a new computer with Windows 7 Ultimate.
SDL Trados Studio 2014 used to work fine on my old computer.
Activation keys are available but I keep getting the "Insufficient Privileges - 108" error, and can't open SDL.
Have followed all (each and every one) the remedies suggested here and on the SDL site, to no avail.
Submitted yesterday a ticket on the SDL assistance site, and am still waiting. As do my clients (not for long, I'm sure).
One would think this problem would be resolved already by SDL, as there are hundreds of comments all over the Web regarding this very problem...
Any suggestion would be appreciated.
| Some things are designed... || Jul 8, 2014 |
... to work this way. In this case the issue is most likely caused by you having insufficient privileges on your machine for this to work. If this is the issue I don't think it would be appropriate for us to even try and find a way to circumvent this because it's something in your computer that is designed to work in this way for your own protection.
If you can't resolve the issue with this article:
Then I'm sure a support engineer will be able to resolve this for you in due course.
Local time: 07:42
English to Macedonian
| Problem solved! || Aug 21, 2014 |
I tried to find solution of this problem running through all possible forums around the net, and did everything what others suggested, but in no avail (OS is Windows 7 Ultimate x64, 8Gigs RAM, with all possible Microsoft patches and updates done regularly). Always I started Studio 2011 (or 2014), I got the same message to deactivate the license that I did not even had the chance to use. And, of course the 108 error message on top of all this. Tried everything to do, but without success. Until, I got an idea to do the next.
1. Installed VirtualXP under Windows7.
2. Installed SDL Trados Studio 2011 (2014) in the VirtualXP environment, and this way got rid of DEACTIVATE and Error 108 messages.
Now everything works perfectly well, especially SDL Studio. In the same time I have both on my screen, Windows 7 and Windows XP.
Good luck to everyone who has the same problem.
have the same problem, tried to solve as described above
these services are ALREADY launched on my pc and I cannot switch them to Automatic, they are already set that way. but the -108 error still appears
| | Helen Moss
Local time: 06:42
French to English
| Same problem - can anyone help? || Oct 17, 2014 |
I am having this same problem suddenly after using Studio 2011 since it came out. I have tried ALL the solutions proposed on this thread and in the SDL knowledge base to no avail. I really would like to deactivate my license as I believe that my computer needs a reinstall of the operating system. But it is impossible to deactivate the license. When I try I get another 'insufficient privileges' message and if I try to deactivate offline I get this error message when trying to generate a certificate:
Offline deactivation has failed
(You cannot call this method if ActivationMethods is InternetActivated or LicenceCertificate OK)
Can any help please? Is there any way of getting SDL to deactivate the license? I am using Windows 7, Studio 2011. I do not have a support contract
Thanks so much!
| Use the solution finder as previously mentioned... || Oct 17, 2014 |
... and if you don't find a solution to your issue in there you will be able to log a support case and get help.
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