Trados 2009 floating license problem
Thread poster: MarySue
MarySue  Identity Verified
Local time: 05:01
English
+ ...
Jan 10, 2014

I'm getting the following message when I try to run Trados 2009 for the first time on a new PC. I have a softkey (floating) license.

Error
You should have a valid license to run SDL Trados Studio 2009

Previous to this,
- I had returned the previous license file
- I successfully generated a new license file
- When I started the program it brought up an SDL Product Activation wizard
- I selected the license file
- The wizard said "congratulations, you have successfully activated your product"
I clicked on Finish, but then I got the unnumbered message above, which takes me back to Square One, as they say

Any ideas?!


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MarySue  Identity Verified
Local time: 05:01
English
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TOPIC STARTER
Can't get any response from SDL support Jan 11, 2014

I've tried posting this problem on SDL's support page after working my way through the solution finder but I'm not able to log a support request. Tried via Explorer and Chrome but neither of them work.

There is supposed to be free support on licensing issues. Not very happy; we paid a lot of money for our corporate license which is now useless


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SDL Community  Identity Verified
United Kingdom
Local time: 06:01
English
Please drop me an email... Jan 11, 2014

... so I know who you are and I’ll log the case for you.

Regards

Paul
pfilkin@sdl.com


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MarySue  Identity Verified
Local time: 05:01
English
+ ...
TOPIC STARTER
Response from SDL Jan 11, 2014

Thank you Paul, look forward to hearing from you in due course

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