Accessing SDL support
Thread poster: Eileen Cartoon

Eileen Cartoon  Identity Verified
Local time: 06:53
Italian to English
Jan 14, 2014

I recently purchased a new computer and since have been having some problems with Studio 2014 (but seemingly not with 2011). Since I actually have a support contract I wanted to log onto support but have found it completely impossible. I get an error message:

Caught exception undefined:undefined - TypeError

and I haven't the vaguest idea how to resolve the problem. If I can't log onto support I can't resolve the other problems.

If anyone from SDL can help me out with this I would greatly appreciate it



SDL Community  Identity Verified
United Kingdom
Local time: 06:53
I dropped you an email... Jan 14, 2014

... so we can pick this up through the support channels.




To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Accessing SDL support

Advanced search

SDL Trados Studio 2019 Freelance
The leading translation software used by over 250,000 translators.

SDL Trados Studio 2019 has evolved to bring translators a brand new experience. Designed with user experience at its core, Studio 2019 transforms how new users get up and running and helps experienced users make the most of the powerful features.

More info »
Déjà Vu X3
Try it, Love it

Find out why Déjà Vu is today the most flexible, customizable and user-friendly tool on the market. See the brand new features in action: *Completely redesigned user interface *Live Preview *Inline spell checking *Inline

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search