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Technical forums » Trados support »
Accessing SDL support
Thread poster: Eileen Cartoon
Eileen Cartoon
Eileen Cartoon  Identity Verified
Local time: 03:43
Italian to English
Jan 14, 2014

I recently purchased a new computer and since have been having some problems with Studio 2014 (but seemingly not with 2011). Since I actually have a support contract I wanted to log onto support but have found it completely impossible. I get an error message:

Caught exception undefined:undefined - TypeError

and I haven't the vaguest idea how to resolve the problem. If I can't log onto support I can't resolve the other problems.

If anyone from SDL can help ... See more
I recently purchased a new computer and since have been having some problems with Studio 2014 (but seemingly not with 2011). Since I actually have a support contract I wanted to log onto support but have found it completely impossible. I get an error message:

Caught exception undefined:undefined - TypeError

and I haven't the vaguest idea how to resolve the problem. If I can't log onto support I can't resolve the other problems.

If anyone from SDL can help me out with this I would greatly appreciate it

Eileen ▲ Collapse
 
RWS Community
RWS Community
United Kingdom
Local time: 03:43
English
I dropped you an email... Jan 14, 2014

... so we can pick this up through the support channels.

Regards

Paul
 


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