Upgrading from 2011 Studio Plus Trados 2014 Studio Plus
Thread poster: Paulinho Fonseca

Paulinho Fonseca  Identity Verified
Brazil
Local time: 22:38
Member (2011)
English to Portuguese
+ ...
Feb 4, 2014

I have bought upgrading from 2011 Studio Plus to 2014 and installation won't finish.

Message displayed:

Trados 2014
Setup did not complete. The error is:

Package 'Suit repair utility' could not be installed. Error number: -1.


Does anyone know how to handle this, please?


Thank you

Paulinho Fonseca


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SDL Community  Identity Verified
United Kingdom
Local time: 03:38
English
SDL Knowledge Base at http://kb.sdl.com Feb 4, 2014

Hi Paulinho

The following KB article should give more information and a solution/workaround:
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4948

Kind regards
Richard Puschmann | Support Engineer | SDL | Language Technologies Division |

Have a problem with our support? Maybe you already can find an answer in our Knowledge Base here: http://kb.sdl.com
Here you find solutions to known issues and many more....
If you want to keep up-2-date with the latest released articles you can also follow me on Twitter here: https://twitter.com/Richard___P


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Paulinho Fonseca  Identity Verified
Brazil
Local time: 22:38
Member (2011)
English to Portuguese
+ ...
TOPIC STARTER
checking info Feb 5, 2014

Hi Richard,
many thanks for your support.

I will check that later and let you know if it worked.



Cheers.

Paulinho Fonseca.




SDL Support wrote:

Hi Paulinho

The following KB article should give more information and a solution/workaround:
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4948

Kind regards
Richard Puschmann | Support Engineer | SDL | Language Technologies Division |

Have a problem with our support? Maybe you already can find an answer in our Knowledge Base here: http://kb.sdl.com
Here you find solutions to known issues and many more....
If you want to keep up-2-date with the latest released articles you can also follow me on Twitter here: https://twitter.com/Richard___P




[Edited at 2014-02-05 02:16 GMT]


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Paulinho Fonseca  Identity Verified
Brazil
Local time: 22:38
Member (2011)
English to Portuguese
+ ...
TOPIC STARTER
Problem solved! Feb 5, 2014

Hi Richard,

That was great. Problem solved in a very simple manner.

Very good support from you...






SDL Support wrote:

Hi Paulinho

The following KB article should give more information and a solution/workaround:
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4948

Kind regards
Richard Puschmann | Support Engineer | SDL | Language Technologies Division |

Have a problem with our support? Maybe you already can find an answer in our Knowledge Base here: http://kb.sdl.com
Here you find solutions to known issues and many more....
If you want to keep up-2-date with the latest released articles you can also follow me on Twitter here: https://twitter.com/Richard___P


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