Can't install SDL Trados Studio 2014 - Error message
Thread poster: Natalia J

Natalia J
Local time: 19:27
German to Spanish
+ ...
Feb 26, 2014

I bought SDL Trados Studio 2014 Freelance and I can't install it.
My steps (I have Windows 8):
1. I uninstalled the trial SDL Trados Version I had
2. I disabled the User Account Control (UAC) for Windows 8
3. I switched off my Antivirus
4. I tried to install SDL Trados Studio but I doesn't work.
I become this error message, but I dont know how to generate a "debug log" (What is this?).
Please help!! I need to install the software! Thank you

Content of the error message:
"Chainer"
An error occurred and the program was aborted. You can try running the program again but if the same problem repeats, please generate a debug log (usually found in the logs subdirectory of the application data directory) and contact technical support.
UnauthorizesAccessException.


 

SDL Community  Identity Verified
United Kingdom
Local time: 19:27
English
Log a support case. Feb 26, 2014

Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011 or 2014
-- I receive an error message during installation
--- I have disabled UAC during installation / I do not have Win Vista 7/8
---- None of the error messages match my issue / I tried the suggested resolution....

So if you have tried everything suggested, when you get to this point you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul


 

Natalia J
Local time: 19:27
German to Spanish
+ ...
TOPIC STARTER
Thank you Mar 4, 2014

Hi Paul,

thanks for your help.

Unfortunately the online formular didn't work, but I could contact one of your colleages via E-Mail and I had this matter resolved very soon. Thanks!


 

Diane de Cicco
France
Local time: 19:27
Member (2005)
English to French
+ ...
Enlighten me... Jul 4, 2014

How did you resolve this issue Natalia? I had the same problem.

 

Natalia J
Local time: 19:27
German to Spanish
+ ...
TOPIC STARTER
Contact support Jul 5, 2014

Hello Diane,

I had one person from support helping me via remote. I talked to him via chat and he logged in in my PC, so he could solve the problem.

Good luck!
Natalia


 


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