Studio online help search error message
Thread poster: Gfarley

Gfarley
Norway
Local time: 02:44
Norwegian (Bokmal) to English
+ ...
Mar 19, 2014

A while back the search function in online help in my Studio 2009 stopped working with an error:
The value of the property 'launchGenSearch' is null or undefined, not a function object.
Anyone from SDL care to suggest a bug fix?


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Neil Rigiani  Identity Verified
Local time: 01:44
Dutch to English
Have you found a solution to this? Jun 6, 2014

I have exactly the same problem but have been unable to find a solution anywhere. Have you managed to resolve this?

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SDL Community  Identity Verified
United Kingdom
Local time: 02:44
English
Some things are just one of those things! Jun 6, 2014

Hi,

I don't mean that to be flippant... but sometimes things get reported that cannot be reproduced and probably only affected a few users, and were probably caused by something completely out of our control.

This sounds like one of those things. Perhaps, if it doesn't work after a reboot perhaps, you can use these as an emergency measure?

2014
http://producthelp.sdl.com/SDL_Trados_Studio_2014/client_en/SDL_Trados_Studio_Help.htm

2011
http://producthelp.sdl.com/SDL_Trados_Studio_2011/client_en/SDL_Trados_Studio_Help.htm

I don't think we maintain a 2009 version online anymore so there is only the inbuilt help available. At least when I checked 2009 defaulted to the 2014 version when I went online with it.

If the problem continues and you consistently get it then let me know and we'll investigate it further.

Regards

Paul


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Gfarley
Norway
Local time: 02:44
Norwegian (Bokmal) to English
+ ...
TOPIC STARTER
Why does SDL show 2014 Help in 2009 versions? Jun 8, 2014

Thanks Paul. The error is gone, and I now understand why I get 2014 Help even though I am using 2009 - "it's not a bug, it's a feature." I have two questions:
1. Where do all the 2009 users still out there access the "inline help" you refer to since it is no longer available online?
2. Why does SDL link 2009 users to 2014 Help? When a user clicks on Help in Windows XP, Microsoft doesn't show them Windows 8 Help. And they don't even support XP anymore.


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SDL Community  Identity Verified
United Kingdom
Local time: 02:44
English
2009 Help Jun 9, 2014

Hi,

You can change the link in the help to show online or local:


On your second question... I have no idea. But I'll find out and let you know.

Paul


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SDL Community  Identity Verified
United Kingdom
Local time: 02:44
English
Studio 2009 Online Help Jun 17, 2014

Hi,

All three online links, and Studio 2009 should now be using the correct 2009 version too:

2014
http://producthelp.sdl.com/SDL_Trados_Studio_2014/client_en/SDL_Trados_Studio_Help.htm

2011
http://producthelp.sdl.com/SDL_Trados_Studio_2011/client_en/SDL_Trados_Studio_Help.htm

2009
http://producthelp.sdl.com/SDL%20Trados%20Studio/client_en/SDL_Trados_Studio_Help.htm

You don't need these to use the online help from the product, but if you did want to use a web browser this is where you find them.

Regards

Paul


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Gfarley
Norway
Local time: 02:44
Norwegian (Bokmal) to English
+ ...
TOPIC STARTER
Studio 2009 Online Help - Fixed! Jun 18, 2014

Thanks for fixing this Paul. Have a great summer.

[Edited at 2014-06-18 14:06 GMT]


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