how to deactivar license (2011) after computer was set back to factory settings?
Thread poster: Anja Fulle

Anja Fulle  Identity Verified
United States
Local time: 15:51
Member (2010)
English to German
+ ...
Mar 19, 2014

My laptop just crashed completely. The Tech Support had to reset it to factory settings, meaning that all programs on that computer are gone, and I did not have a chance to deactivate my SDL license on that computer.

Now I installed SDL on the new computer, but can't activate the license, b/c it still shows as "active" in the SDL system, but neither can I go back and deactivate it.

When I try to deactivate it offline, I am asked to "Choose offline deactivation within your software." which I can't do, since the software is not accessible to me anymore.

Anybody has run into that same problem?

Thanks in advance for your help!


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Heinrich Pesch  Identity Verified
Finland
Local time: 22:51
Member (2003)
Finnish to German
+ ...
Contact SDL via your account Mar 20, 2014

The staff will be able to help you. There is an online form you must fill in.

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SDL Community  Identity Verified
United Kingdom
Local time: 21:51
English
Not via your account... Mar 20, 2014

... unless you have a support contract. The fastest way to get help for this is via the Solution finder. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Licensing Problems
- I use SDL Trados Studio / SDL Passolo – 2011 or 2014
-- I need to have my license reset

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul


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Anja Fulle  Identity Verified
United States
Local time: 15:51
Member (2010)
English to German
+ ...
TOPIC STARTER
Thanks! Mar 20, 2014

Thank you Paul!

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how to deactivar license (2011) after computer was set back to factory settings?

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