how to deactivar license (2011) after computer was set back to factory settings?
Thread poster: Anja Fulle

Anja Fulle  Identity Verified
United States
Local time: 16:44
Member (2010)
English to German
+ ...
Mar 19, 2014

My laptop just crashed completely. The Tech Support had to reset it to factory settings, meaning that all programs on that computer are gone, and I did not have a chance to deactivate my SDL license on that computer.

Now I installed SDL on the new computer, but can't activate the license, b/c it still shows as "active" in the SDL system, but neither can I go back and deactivate it.

When I try to deactivate it offline, I am asked to "Choose offline deactivation within your software." which I can't do, since the software is not accessible to me anymore.

Anybody has run into that same problem?

Thanks in advance for your help!


 

Heinrich Pesch  Identity Verified
Finland
Local time: 23:44
Member (2003)
Finnish to German
+ ...
Contact SDL via your account Mar 20, 2014

The staff will be able to help you. There is an online form you must fill in.

 

SDL Community  Identity Verified
United Kingdom
Local time: 22:44
English
Not via your account... Mar 20, 2014

... unless you have a support contract. The fastest way to get help for this is via the Solution finder. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Licensing Problems
- I use SDL Trados Studio / SDL Passolo – 2011 or 2014
-- I need to have my license reset

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul


 

Anja Fulle  Identity Verified
United States
Local time: 16:44
Member (2010)
English to German
+ ...
TOPIC STARTER
Thanks! Mar 20, 2014

Thank you Paul!

 


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