Trados 2014: error accessing TM
Thread poster: Kate Deimling

Kate Deimling
United States
Local time: 04:23
French to English
+ ...
Apr 14, 2014

Hi,

I'm a brand-new user of Trados and have recently installed Studio 2014. I'm trying to translate a single document, and when I try to connect to my file-based TM I get an error message:

"The translation provider does not support this language pair - French (France) - English (United Kingdom"

I'm at a loss. I set the languages for this particular job to French (France) to English (UK), and I also selected them in the options tab. By translation provider, does Trados mean me? It somehow has not understood that these are the languages I translate from and to? Can anyone give me some advice? It would be much appreciated!


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SDL Community  Identity Verified
United Kingdom
Local time: 10:23
English
Most likely... Apr 14, 2014

... you are using languages that were selected when you opened the file for translation that don't match those in your settings. Perhaps try again and this time pay particular attention to the languages that are selected when you first open the file.

Regards

Paul


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Kate Deimling
United States
Local time: 04:23
French to English
+ ...
TOPIC STARTER
Still getting error with right languages selected Apr 14, 2014

Thanks for your advice. However, I have selected French (France) to English (UK) under options for both languages and language pairs before opening the file. It still gives me the error message.

I don't know if this could be because Trados seems to have preloaded a sample project with French, German, and Japanese, without my language pair?

Is there anywhere else to indicate what languages the translator provider translates into?


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Kate Deimling
United States
Local time: 04:23
French to English
+ ...
TOPIC STARTER
More information re error Apr 14, 2014

I'm also getting an error message that says, "No translator providers have been specified for French (France) > English (UK). Review the Translation Memories and Automated Translations settings for this language pair." I've tried to find a place to specify myself as the language provider (though I don't know who else it would be since I have the freelance version) and I can't do it. Any thoughts?

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Emma Goldsmith  Identity Verified
Spain
Local time: 10:23
Member (2010)
Spanish to English
Step-by-step instructions Apr 15, 2014

Kate Deimling wrote:

Hi,

I'm a brand-new user of Trados and have recently installed Studio 2014. I'm trying to translate a single document, and when I try to connect to my file-based TM I get an error message:


Try following the step-by-step instructions I wrote on translating your very first file in Studio:
http://signsandsymptomsoftranslation.com/2014/01/01/first_file/

HTH,
Emma


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SDL Community  Identity Verified
United Kingdom
Local time: 10:23
English
If the instructions from Emma... Apr 15, 2014

... don't help please drop me an email and I’ll walk you through it. It will probably be faster and avoid too much frustration.

Regards

Paul
pfilkin@sdl.com


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Kate Deimling
United States
Local time: 04:23
French to English
+ ...
TOPIC STARTER
Working better, thanks! Apr 15, 2014

Thanks, Emma, for the link to your blog post, which was very helpful. I went through these simple steps and then tried again with my real document, and I believe the problem was that the TM was supposed to be UK English but was labeled and identified as US English, so when I chose UK from the dropdown menu it didn't match up.

Paul, thanks for your offer of help as well.

Since you've both been so helpful thus far, may I impose on you with one more question?

I started translating my real document, and in over 200 segments the TM only provided 2 matches. Now, I've heard that the usefulness of CAT tools depends on the quality of the TMs, and I can only assume that this one is not very good, or is designed for very different kinds of projects for the same client (it was provided to me by a translation agency). My question is: is there a way to look at a TM and see all its contents before associating it with a project, to find out if it's any good or not without wasting your time?

Thanks again!

-Kate


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Trados 2014: error accessing TM

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