Unable to import or export tmx files to Studio 2011
Thread poster: XXXphxxx (X)

XXXphxxx (X)  Identity Verified
United Kingdom
Local time: 14:56
Portuguese to English
+ ...
May 3, 2014

I very rarely have any major problems with this program but I'm currently completely unable to import any tmx files to existing TMs. The same applies when exporting. When I click to add a file to the process it simply freezes and I get a "(Not Responding)" message that goes on indefinitely meaning I have to shut the program down. I've tried rebooting, to no avail, and I've also tried it with various tmx files and TM combinations. I get the same result every time. Any ideas anyone?

 

XXXphxxx (X)  Identity Verified
United Kingdom
Local time: 14:56
Portuguese to English
+ ...
TOPIC STARTER
Only import and export not working May 6, 2014

I've run various tests to see if any other functions in the program are affected. I can still create projects, translate using existing TMs, create new TMs... In short, everything seems to be working swimmingly apart from the import and export function for the TMs. If I try either operation the program freezes and I have to shut it down. Is this a complete reinstall job?

 

SDL Community  Identity Verified
United Kingdom
Local time: 15:56
English
Can I see one of your TMX files? May 6, 2014

Hi Lisa,

I'm just wondering whether part of the problem is the TMX files you are trying to import. If you can share one that fails I'll be happy to take a look.

Regards

Paul


 

XXXphxxx (X)  Identity Verified
United Kingdom
Local time: 14:56
Portuguese to English
+ ...
TOPIC STARTER
Currently re-installing May 6, 2014

Hi Paul,

Thanks for your input.

I don't believe the issue is with the tmx files since I have tried it with several. I was spending a lot of time trying to fix this problem so decided to opt for a reinstall, which I'm in the middle of at the moment. I will report back here and e-mail you one of the tmx files if this reinstall does not resolve matters.

[Edited at 2014-05-06 14:13 GMT]


 

XXXphxxx (X)  Identity Verified
United Kingdom
Local time: 14:56
Portuguese to English
+ ...
TOPIC STARTER
Update May 6, 2014

Paul,

The problem persists after a reinstall. I seem to be able to export files now whereas I'm fairly certain I couldn't do that before, it's possible that exports didn't work just because the program had seized up following an attempt to import. I've been more concerned about being able to import. I've just exported a tmx from one of my TMs and tried to import it to another and it won't work, the program freezes, so it's not an issue with a specific tmx.


 

SDL Community  Identity Verified
United Kingdom
Local time: 15:56
English
Can you log a case... May 6, 2014

... using the Solution Finder if you're having this trouble? Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011 or 2014
-- The installation went fine but now I get an error message etc
--- The problem occurs in (pick the appropriate tool/s)
---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul


 

XXXphxxx (X)  Identity Verified
United Kingdom
Local time: 14:56
Portuguese to English
+ ...
TOPIC STARTER
Goes from bad to worse May 6, 2014

I followed your instructions, filled in the form (using Chrome as a browser) when I click on Support Request I get a "Caught exception undefined" message. I'd post the screen grab here if I knew how.

I've even tried to pay for a support contract to get this resolved quickly but been curtly told I have to have 2014 for that!


 


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Unable to import or export tmx files to Studio 2011

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