Multiterm Add/Edit not working after installation of latest SDL 2011 update
Thread poster: 564354352

564354352  Identity Verified
Denmark
Local time: 16:22
Danish to English
+ ...
May 14, 2014

I just accepted the latest update suggested by Studio 2011 (SP2R) and with trepidation I went to check whether MultiTerm would still work, i.e. whether I could still add/edit terms. I can't...

Big sigh...

This is not a Java problem. I worked in Studio 2011 and added terms to MultiTerm yesterday and have not updated Java in the meantime.

This is an SDL problem.

I have had this problem before, and SDL have fixed the issue via an online support session, which took quite a while, and things have worked fine since then. The only thing that has changed in my computer setup since then is that I have accepted an update for Studio 2011.

This is so frustrating. I have already wasted half an hour this morning looking for a solution here and in the SDL Knowledge Base, but to no avail. And frankly, I dont' have the time to fiddle around with these things every time there is a 'helpful' update.

Moan over...

Can anybody help, please?

For the record, I am working with Windows 7, and my Java version is 7 55.

[Edited at 2014-05-14 08:28 GMT]


 

Neil Ashby
Spain
Local time: 16:22
Member (2011)
Spanish to English
+ ...
Same problem here..... May 14, 2014

When I try to add a term in Studio to a termbase "Java needs updating" or similar appears in the termbase editing window..........very strange, unfortunately (as is nearly always the case) the update is a step backwards before any forward steps are taken.....

Let's hope SDL sort it out soon..... ;@)


 

Neil Ashby
Spain
Local time: 16:22
Member (2011)
Spanish to English
+ ...
Updated Java and now working okay..... May 14, 2014

Hi Gitte,

I've updated Java and allowed the program to access Multiterm files and it now works okay (after restarting both IE and Trados 2011).

Good luck!! ;@)

Neil


 

Neil Ashby
Spain
Local time: 16:22
Member (2011)
Spanish to English
+ ...
PS May 14, 2014

P.S. Update Java by simply clicking on the page that appears in the Term editing window

 

564354352  Identity Verified
Denmark
Local time: 16:22
Danish to English
+ ...
TOPIC STARTER
Not a Java problem May 14, 2014

Hi Neil

As I mentioned, mine is not a Java problem. I have not had any error message, as you have, about Java.

My problem is simply that I get a blank field in MultiTerm when I try to add/edit any term.

But I'm glad your problem is now solved.icon_smile.gif

Gitte


 

Neil Ashby
Spain
Local time: 16:22
Member (2011)
Spanish to English
+ ...
Are SDL collecting our termbase entries? May 14, 2014

Rather disconcertingly, each time I add a new term I have to give permission to connect with a web.....what are SDL up to?

 

Neil Ashby
Spain
Local time: 16:22
Member (2011)
Spanish to English
+ ...
OKay Gitte, I see your problem is different then.... May 14, 2014

...sorry I wasn't of any help. :@(

I hope somebody who knows more about IT than I do, or better still someone from SDL, can shed some light on the situation.

Good luck.


 

Christine Andersen  Identity Verified
Denmark
Local time: 16:22
Member (2003)
Danish to English
+ ...
Try repairing Multiterm May 14, 2014

Without any guarantee, of course... and ALL reservations for different setups and whatever.
I am working with Studio and Multiterm 2014, but they are very similar apart from some cosmetics and a few neat additions.

I had a similar problem and sent a mail to SDL, or several to be precise.
This was the solution that worked:
_______________________________________
Please try to repair your MultiTerm.

In order to do that, please open Control Panel -> Programs and Features -> SDL MultiTerm 2014 Core -> Repair.
Do the same thing for SDL MultiTerm 2014 Desktop.
_______________________________________

It only takes a few minutes, and in principle the worst that can happen is - nothing.
In practice, I am always very nervous about this procedure, but it has worked for me a couple of times.

Hope it helps, and best of luck!


 

564354352  Identity Verified
Denmark
Local time: 16:22
Danish to English
+ ...
TOPIC STARTER
Repair worked! May 14, 2014

Thanks Christine

So simple, yet so effective.

The sun is out again icon_smile.gif

[Edited at 2014-05-14 11:44 GMT]


 


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Multiterm Add/Edit not working after installation of latest SDL 2011 update

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