SDL Support wrote:
If you can't run the software, and the KB isn't helpful then log a support case so you can have a technician look at the problem.
Go to the Knowledgebase;
Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf
) and now go here;
Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011 or 2014
-- The installation went fine but now I get an error message etc
--- The problem occurs in (pick the appropriate tool/s - select Multiterm as Extract is not listed)
---- None of the articles resolved my problem (if they didn’t!)
Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.
I'll certainly give it a try.
But the solution you suggest is actually a case in point - my problem would not lead me to select this sequence of options. I had no problem with the installation - but I did not receive an error message. It just hangs. Perhaps alternatives should be made clear on your website...