SDL Trados Studio 2014 - License Stuck
Thread poster: Jeff_Nguyen

Jeff_Nguyen
Vietnam
Local time: 15:53
Jun 4, 2014

Dear TRADOS Support,

I realized that there were many times when there were no more seats available, although not many people were logging on at the same time. We currently have 6 licenses, but sometimes there were no more licenses although there were only 4 or 5 people logged in.

I think one reason can be the TRADOS licenses are sometimes stuck, i.e. the user already closed but the connection still there. Can you please kindly advise? And is there any solution for it?

Finally, can we track if which computer is connecting to the license server?

Thank you very much.

Best Regards,
Toan Nguyen


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SDL Community  Identity Verified
United Kingdom
Local time: 10:53
English
Use a script... Jun 4, 2014

... to clear the licenses as described here : http://kb.sdl.com/kb/article?ArticleId=4252&source=Article&c=12&cid=23

The Nalpeiron licensing toolkit is being reviewed to ensure we have a better solution that will avoid problems like this, and also allow more reporting functionality.

Your best bet is to discuss this with your account manager as they may also have other alternatives you could consider if this is a problem you cannot resolve even with the script.

Regards

Paul


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Jeff_Nguyen
Vietnam
Local time: 15:53
TOPIC STARTER
Lose current work? Jun 5, 2014

Dear Paul,

Thank you very much for your reply. I'd just like to confirm 1 more thing: if when 1 client is logging in, and I restart the service without notice (or Set Scheduled Task to restart the service, so the user may not know in advance), will he lose the work if he's not saved yet?

Best Regards,
Jeff


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