cannot submit solution finder support form
Thread poster: Anna Spanoudaki-Thurm

Anna Spanoudaki-Thurm  Identity Verified
Germany
Local time: 00:42
Member (2009)
German to Greek
+ ...
Jun 27, 2014

I am trying to submit a support request through the solution finder (Multiterm - blank field when trying to add terms).
The form does not load in Firefox/IE but I at least it does in Chrome.
When I try to submit it, though, I get an error message:

"Caught exception undefined:undefined - SecurityError: .... "

followed by a list of items that I would have to copy per hand here.

Has anybody encountered this? Is there any other way to submit a support ticket?


 

SDL Community  Identity Verified
United Kingdom
Local time: 00:42
English
Done Jun 27, 2014

Hi Anna,

I have logged the case for you via the solution finder. I believe you are using Studio 2011 so this is what I added to the form, and I assume you have tried to use the KB article #4956 and this failed?

The other way to get help if you cannot use the solution finder for any reason is to contact the Customer Experience Desk.

Regards

Paul


 

Anna Spanoudaki-Thurm  Identity Verified
Germany
Local time: 00:42
Member (2009)
German to Greek
+ ...
TOPIC STARTER
Perfect! Jun 27, 2014

Thank you so much, Paul!

 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

cannot submit solution finder support form

Advanced search







SDL Trados Studio 2019 Freelance
The leading translation software used by over 250,000 translators.

SDL Trados Studio 2019 has evolved to bring translators a brand new experience. Designed with user experience at its core, Studio 2019 transforms how new users get up and running and helps experienced users make the most of the powerful features.

More info »
TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search