cannot submit solution finder support form
Thread poster: Anna Spanoudaki-Thurm

Anna Spanoudaki-Thurm  Identity Verified
Germany
Local time: 23:37
Member (2009)
German to Greek
+ ...
Jun 27, 2014

I am trying to submit a support request through the solution finder (Multiterm - blank field when trying to add terms).
The form does not load in Firefox/IE but I at least it does in Chrome.
When I try to submit it, though, I get an error message:

"Caught exception undefined:undefined - SecurityError: .... "

followed by a list of items that I would have to copy per hand here.

Has anybody encountered this? Is there any other way to submit a support ticket?


 

SDL Community  Identity Verified
United Kingdom
Local time: 23:37
English
Done Jun 27, 2014

Hi Anna,

I have logged the case for you via the solution finder. I believe you are using Studio 2011 so this is what I added to the form, and I assume you have tried to use the KB article #4956 and this failed?

The other way to get help if you cannot use the solution finder for any reason is to contact the Customer Experience Desk.

Regards

Paul


 

Anna Spanoudaki-Thurm  Identity Verified
Germany
Local time: 23:37
Member (2009)
German to Greek
+ ...
TOPIC STARTER
Perfect! Jun 27, 2014

Thank you so much, Paul!

 


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