Update problem - URGENT!
Thread poster: monica.m

monica.m
Italy
Local time: 20:36
Member (2011)
German to Italian
+ ...
Jun 27, 2014

I received an update from SDL and installed it.

They asked what are my work languages.

I'm afraid I forgot to insert Italian, so now I cannot even open italian documents with STUDIO 2011.

What can I do? How can I contact SDL?

Thanks for a reply

Monica


 

Paulinho Fonseca  Identity Verified
Brazil
Local time: 17:36
Member (2011)
English to Portuguese
+ ...
Hi Monica, they will contact you through here. :) Jun 27, 2014

dsd-sl wrote:

I received an update from SDL and installed it.

They asked what are my work languages.

I'm afraid I forgot to insert Italian, so now I cannot even open italian documents with STUDIO 2011.

What can I do? How can I contact SDL?

Thanks for a reply

Monica


 

SDL Community  Identity Verified
United Kingdom
Local time: 20:36
English
If you only need to reset your languages... Jun 27, 2014

... then try renaming your BaseSettings.xml as BaseSettings.xml_orig and then restart Studio. This will take you back through the choices and you can add the correct ones.

You can find this file here:

Studio 2014
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0\BaseSettings.xml

Studio 2011
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\10.0.0.0\BaseSettings.xml

Studio 2009
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\9.1.0.0\BaseSettings.xml

If this works and everything is fine then you can delete BaseSettings.xml_orig.

If it doesn't work and you still have a problem then you log a case via the solution finder or use the new Customer Experience Desk. These are the best ways to contact SDL... not rely on a post in hereicon_wink.gif

Regards

Paul


 

monica.m
Italy
Local time: 20:36
Member (2011)
German to Italian
+ ...
TOPIC STARTER
Yes, but how can I get in touch with them? Jun 27, 2014

I need to solve this problem right now....::))

 

SDL Community  Identity Verified
United Kingdom
Local time: 20:36
English
Thought I added that? Jun 27, 2014

dsd-sl wrote:

I need to solve this problem right now....::))


Well first of all you should try the suggested solution I posted because this may allow you to solve this yourself immediately.

But if it fails I did write this:

"If it doesn't work and you still have a problem then you log a case via the solution finder or use the new Customer Experience Desk. These are the best ways to contact SDL... not rely on a post in here."

Links as follows:

http://kb.sdl.com

http://www.translationzone.com/community/blog/details/59093/the-new-customer-experience-desk-has-launched

Regards

Paul


 

William [Bill] Gray  Identity Verified
Norway
Local time: 20:36
Member (2006)
English
+ ...
SDL's response... Jun 27, 2014

Really lovely followup Paul. Full marks to SDL this time. I think both you and Monica sent postings at exactly the same time!!

But your response to that too was a model of how people would want help lines to respond.

Thank you on behalf of many of us!


[Edited at 2014-06-27 08:25 GMT]


 

monica.m
Italy
Local time: 20:36
Member (2011)
German to Italian
+ ...
TOPIC STARTER
Thank you for the hint Jun 27, 2014

BUt it simply doesn't work. I have access "for the first time" but I don't get the setting options.

Why?


 

Paulinho Fonseca  Identity Verified
Brazil
Local time: 17:36
Member (2011)
English to Portuguese
+ ...
Have you completely uninstalled it? It worked in two different situation to me. Jun 27, 2014

dsd-sl wrote:

BUt it simply doesn't work. I have access "for the first time" but I don't get the setting options.

Why?






Well done SDL support.


 


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