Studio 2009 won't install!
Thread poster: Karahan Sisman

Karahan Sisman  Identity Verified
Turkey
Local time: 22:16
Member (2010)
English to Turkish
+ ...
Aug 6, 2014

Hello everyone,

Since I couldn't find where to submit a support ticket on the SDL website (it's a classic, you know), I had to post a topic here asking for help.

I'm running Windows 7 and I recently had to format my PC, therefore, I'm installing all my software again.

Now, when I'm trying to install SDL Trados Studio 2009, I get the error message below:
"The task did not complete. The error is:
The Microsoft .Net Framework 3.5 service pack 1 or later is not installed.
Please check the installation guide for prerequisites."

As you might have already guessed, I have the latest version of .Net Framework installed.

So, any ideas about how to solve this problem?

Thanks in advance,


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Emma Goldsmith  Identity Verified
Spain
Local time: 21:16
Member (2010)
Spanish to English
End of life? Aug 6, 2014

Support for Studio 2009 ended on 30 June this year. So, in theory, you won't get support for it any more.

You could give it a try, though, and let us know whether SDL were able to help you, despite Studio 2009 being past its best before date.

Go to http://kb.sdl.com/ and click on the solution finder tab.
Go to Download and Installation problems
Go to "I get an error message during installation."
Browse through the options and if none work, then you'll come to a form that you can fill in and SDL will contact you by e-mail.

I believe that Chrome works best for form filling on the SDL website.


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Karahan Sisman  Identity Verified
Turkey
Local time: 22:16
Member (2010)
English to Turkish
+ ...
TOPIC STARTER
Thanks, Emma. Aug 6, 2014

After I posted here, I did some further research and found the section you mentioned, where I managed to submit a support ticket.

Let's wait and see how they'll respond.

Thank you so much!


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