Deactivate licences?
Thread poster: Alain Alameddine

Alain Alameddine  Identity Verified
Lebanon
Local time: 01:02
Member (2009)
English to French
+ ...
Aug 14, 2014

Hello everyone,

I'm having a problem on a PC I'm using SDL Trados 2011 - It suddenly stopped accepting the licence. It also won't allow me to deactivate, whether online or offline.

Is there any way I can deactivate all my licences from my SDL account, and then re-activate them where I need them?

Thanks in advance!
Alain


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ghislandi  Identity Verified
Local time: 23:02
English to Italian
Help Aug 14, 2014

Hello
I am from SDL.
If you login in Http://oos.sdl.com
Under My Licenses (From the left hand side menu) - you expand your license (Studio 2011) and you have various options to either de-activate from the website as well as Return license - and in there you will find an option for Force Return.
I hope this helps.
If you are still having an issue, please visit www.translationzone.com and in the contact us section you can use our LiveChat and we could help you further.
I hope this helps.
Kind regards
Massi


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Alain Alameddine  Identity Verified
Lebanon
Local time: 01:02
Member (2009)
English to French
+ ...
TOPIC STARTER
Thank you! Aug 14, 2014

Hi Massi,

Thanks for your help!

Alain


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