Activate and deactivate Studio 2009
Thread poster: Geneviève von Levetzow

Geneviève von Levetzow  Identity Verified
Local time: 02:55
Member (2002)
French to German
+ ...
Aug 27, 2014

Hello,

I have a new computer (the old computer is still in my network for a week maybee).

I was possible to activate and deactivate Studio 2011 + 2014. But not Studio 2009. It is possible to force a return on my account?
Do you need my IP address?

Thanks

Geneviève


Direct link Reply with quote
 

Emma Goldsmith  Identity Verified
Spain
Local time: 02:55
Member (2010)
Spanish to English
License manager Aug 27, 2014

In Studio 2009 you can return your license through the license manager. As you've got it running on another machine, you can do it there.

There's a video in KB article 1349 that will take you through the process:
http://kb.sdl.com/kb/?ArticleId=1349#tab:homeTab:crumb:7:artId:1349


Direct link Reply with quote
 

Geneviève von Levetzow  Identity Verified
Local time: 02:55
Member (2002)
French to German
+ ...
TOPIC STARTER
Thanks, but Aug 27, 2014

.. the procedure ist impossible for both computers.

Geneviève


Direct link Reply with quote
 

Emma Goldsmith  Identity Verified
Spain
Local time: 02:55
Member (2010)
Spanish to English
Solution Finder Aug 27, 2014

In that case you need to contact SDL. They still provide licensing support for Studio 2009.
Go to http://kb.sdl.com/
Click the Solution Finder tab and work your way through the tree, starting with "licensing problems".
If the KB article under "I need instructions on how to deactivate..." doesn't work for you, then click "I need to have my license reset".

Good luck!


Direct link Reply with quote
 

Geneviève von Levetzow  Identity Verified
Local time: 02:55
Member (2002)
French to German
+ ...
TOPIC STARTER
Thanks Aug 27, 2014

Emma,

It is loading and loading and impossible to access to the formular.

Best,

Geneviève


Direct link Reply with quote
 

Jutta Deichselberger  Identity Verified
Local time: 02:55
Member (2004)
French to German
+ ...
Browser Aug 27, 2014

It does only accept certain browsers!!! It had the same problem and could only get the formular on my old laptop (working with Windows XP and IE 9.0, I think).

Direct link Reply with quote
 

Geneviève von Levetzow  Identity Verified
Local time: 02:55
Member (2002)
French to German
+ ...
TOPIC STARTER
Browser is OK Aug 27, 2014

Thanks Jutta!

Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Activate and deactivate Studio 2009

Advanced search







SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »
memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search