You might want to give a try to the following:
In Word, File > Open. A dialog opens. Click on the little arrow on the right of the "Open" button of the dialog and you will find the option "Open and repair".
It might do the trick.
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
To report site rules violations or get help, contact a site moderator:
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.
With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.