SDL Open Exchange Store leads me to a general page instead of the App's page
Thread poster: Sarah Jackowski
Sarah Jackowski
Germany
Local time: 06:39
English to German
Oct 1, 2014

Hi,

when I want to open an App's Page at the Open Exchange App Store, I am forwarded to a General Page (somehow, I can't add a screenshot to this post), which says :



Sichern Sie sich die richtigen Inhalte!

Unser Ziel ist es, Ihnen qualitativ hochwertige und personalisierte Inhalte bereitzustellen.

Wenn Sie...
◾freiberuflicher Übersetzer sind ,
◾in einer Übersetzungsagentur oder bei einem Sprachdienstleister (LSP) arbeiten ,
◾Student/in oder Dozent/in sind oder in einer akademischen Einrichtung arbeiten ,
◾in der Übersetzungsabteilung eines Unternehmens tätig sind ,

dann wählen Sie eine der Optionen unten und sichern Sie sich hervorragende Inhalte zu Übersetzungssoftware und SDL Trados, Tipps und Tricks sowie kostenlose Informationen und Schulungsunterlagen.


However, the web address seems to be the one of the app I want to download:
http://www.translationzone.com/de/openexchange/app/glossaryconverter-476.html#46146

Same goes for the apps of the "developer competition", when I am on the App Store's main page and choose an app from the competition, I am not forwarded to the App's page but to the start page of "translationzone"...

Anyone else having this Problem?


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Natalie  Identity Verified
Poland
Local time: 06:39
Member (2002)
English to Russian
+ ...

Moderator of this forum
Hi Sarah Oct 1, 2014

Which browser do you use?

I am asking, because I use Opera, and have been never able to download anything from the Open Exchange pages, despite enabled cookies, popup windows etc etc etc. (all attempts of downloading anything always result in "404 - page not found" error).

However, everything works fine in Firefox. Therefore I would suggest trying with a different browser.

Natalia



[Edited at 2014-10-01 14:29 GMT]


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Sarah Jackowski
Germany
Local time: 06:39
English to German
TOPIC STARTER
Not sure if it is a matter of the browser Oct 6, 2014

Natalie wrote:

Which browser do you use?

I am asking, because I use Opera, and have been never able to download anything from the Open Exchange pages, despite enabled cookies, popup windows etc etc etc. (all attempts of downloading anything always result in "404 - page not found" error).

However, everything works fine in Firefox. Therefore I would suggest trying with a different browser.

Natalia



[Edited at 2014-10-01 14:29 GMT]


I'm not sure if ist a Matter of the browser, I can open the product pages of other apps, but when I want to open some other app product pages, they won't open but some General sdl page, as mentioned before.


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OpenExchange logging in. Oct 6, 2014

Hi Sarah_Tiffany,

I am very sorry if this questions sounds obvious, but are you accessing the OpenExchange via your on-line account?

Are you logged in?

Kind Regards,

Steve Barlow

SDL Customer Experience Executive


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Tecton
United Kingdom
Local time: 05:39
Member (2013)
German to English
+ ...
Happened to me as well last week! Oct 7, 2014

Hi Sarah

I had this problem last week when I also wanted the Glossary Converter app.
My usual browser is Maxthon and no matter what I tried I just went from one part of SDL site to another. I then tried it with Internet Explorer 8 and it worked fine.

Regards

Chris Foster


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Shu Ma  Identity Verified
United States
Local time: 21:39
English to Chinese
+ ...
Developers should do more to test in more than one browser Jan 11, 2015

Especially since chrome has become the most used browser in the world you would expect developers to do more testing in other browsers beside IE.

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Walter Blaser  Identity Verified
Switzerland
Local time: 06:39
French to German
+ ...
This behaviour is not browser-specific Jan 14, 2015

Sarah

This behaviour is not browser-dependent. It is well-known and happens also for other pages of the SDL website, not only for the OpenExchange page.

It is related to the SDL website making use of cookies. The first time you open SDL's website, you are prompted to indicate to which category of user you belong (the choices you mentioned). Once, you have made this choice, the website sets a cookie that remembers the choice you made, so that you don't get annoyed a second time with this request.

If your browser is configured to not accept cookies or if you delete the cookies between sessions, you will again be directed to this page. I agree that this is annoying. The only way to avoid this is to accept cookies (at least for this website).

In the meantime, SDL has added a warning message that is displayed on top of the web page informing you that this site makes use of cookies.

Walter


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