My user settings have disappeared!
Thread poster: Anaviva
Anaviva  Identity Verified
Spain
Local time: 12:56
Member (2004)
Spanish to English
+ ...
Nov 17, 2014

Hi everyone

I use Trados Freelance Studio 2011 full-time. When I opened it up today, I was horrified to see that none of my projects or recent documents appear. It's as if Trados has been installed for the first time. No project lists, no list of TMs. When I try to open a document, it asks me to add the TMs, etc.

Had anyone had this experience and been able to find a quick solution? I'm working on too many things at once to have to manually go through the whole process.

I sent a support ticket to Trados first thing this morning, and despite my PSMA, here I am, still waiting.

Thanks

Ana


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Contacting SDL support Nov 17, 2014

Hi Ana,
I am really sorry that you have experienced this problem today.
I have searched our support system but cannot find the ticket that you raised this morning.
Can you please write to supportmanagers@sdl.com and we will get an engineer to contact you ASAP.
Thank you


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SDL Community  Identity Verified
United Kingdom
Local time: 12:56
English
Just in case... Nov 17, 2014

... support have not contacted you can you check that you have not filtered on the Project View by mistake? There is a drop down list on the left that lets you choose whether you see all projects, in progress projects or completed projects. That could explain it.

Regards

Paul


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