Unable to return license
Thread poster: Ognjenka Maric

Ognjenka Maric  Identity Verified
Spain
Local time: 07:43
Member (2009)
Spanish to Bosnian
+ ...
Nov 19, 2014

I have the Freelance Plus 2009 license.
Recently one of my computers went dead so I was unable to return the license I had on it. Now I am trying to return the other one, but I am receiving an error message "Cannot perform support actions on inactive fulfillment record"
I would like to return both (or any of them) as I will be installing Trados on another computer.

Thank you in advance


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Hazel Underwood  Identity Verified
United Kingdom
Local time: 06:43
Member (2005)
German to English
+ ...
SDL Knowledge Base Nov 20, 2014

Have you tried following these instructions?

http://kb.sdl.com/?portalid=23&articleid=3584#tab:homeTab:crumb:7:artId:3584

Admittedly SDL/Trados Help doesn't always "help", but worth a try!


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SDL Community  Identity Verified
United Kingdom
Local time: 07:43
English
Try this one instead. Nov 20, 2014

You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2007 and SDL Trados Studio 2009.

Go to KB article #4295 ( http://kb.sdl.com/kb/article?ArticleId=4295 ) and follow the instructions.

Regards

Paul


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Ognjenka Maric  Identity Verified
Spain
Local time: 07:43
Member (2009)
Spanish to Bosnian
+ ...
TOPIC STARTER
Managed to return one license Nov 21, 2014

Thank you both for the help. I have managed to return one license using the "Force Return"button, however I am still unable to return the second license (it is a Freelance Plus with a second activation). The "Return License" button has dissapeared, and it displays "one available one in use".
This license was activated on a computer that does not work any more so I cannot try to deactivate from there.


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SDL Community  Identity Verified
United Kingdom
Local time: 07:43
English
Don't worry about it... Nov 21, 2014

... just activate the one that is now available and they you''ll find you can force return the other. The reason you can't do it again now is because as far as the licensing server is concerned you have a licence available at the moment.

Regards

Paul


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