Trados error "Offline deactivation failed"
Thread poster: Khaled El Qaisi

Khaled El Qaisi  Identity Verified
Italy
Local time: 06:32
Arabic to Italian
+ ...
Dec 18, 2014

Hello,

I've been experiencing a problem related to the fact that I've activated my Studio 2014 SP2 with a wrong license number.

I've been trying to follow these steps:
http://www.proz.com/forum/sdl_trados_support/277948-trados_2014_sp2_error_value_was_either_too_large_or_too_small_for_int16-page3.html#2368760

It seems like the solution is deactivating Trados and then reactivating it with the right license code.

The problem is that I'm not being able to deactivate Trados, since an error dialogue comes up saying:

"Offline deactivation failed.
Cannot deactivate license. - Invalid activation code
(Support reference InvalidLicenseNumber -20)
Invalid activation code
(Support reference InvalidLicenseNumber -20)"

I'm using SDL Trados Studio 2014 Plus (Freelancer) on a machine running Windows 7 (64bits).

Thank you in advance,
Khaled


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SDL Community  Identity Verified
United Kingdom
Local time: 06:32
English
Just a note... Dec 18, 2014

... to save anyone from SDL wasting time on this one. I have emailed you directly as you also emailed me. So please follow the instructions I sent, or contact support as described if this doesn't work.

Regards

Paul


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Khaled El Qaisi  Identity Verified
Italy
Local time: 06:32
Arabic to Italian
+ ...
TOPIC STARTER
Problem solved Dec 18, 2014

I've been answered by the SDL Support team and I've solved the problem following their instructions.

Thanks.


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