problems in resetting license - form doesn't work
Thread poster: Silvia Liberati

Silvia Liberati  Identity Verified
Local time: 20:49
Spanish to Italian
+ ...
Dec 22, 2014


My computer crashed and I need to reset one of the licences in my SDL account, but the form to do that doesn't load. I have tried many time but the page just doesn't open. This is the link:*****&cacheid=25d3ec70

Can anyone help?


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Emma Goldsmith  Identity Verified
Local time: 20:49
Member (2010)
Spanish to English
Direct link Dec 22, 2014

Some browsers find it hard to display the on-line form.

Here's a direct link:

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SDL_Steve  Identity Verified
United Kingdom
Local time: 19:49
Member (2014)
English to Arabic
problems in resetting license - form doesn't work Dec 22, 2014

Hi Silvia,

Please go to the 'compatibility view' setting in the browser settings and 'add' the site.
When refreshing the page, the web form should now open.
Alternatively you can self serve license resets in most cases-

Simply access your SDL Account- Licenses- then scroll down to your license version and you will see- (to the right) RETURN LICENSE.
You can then manually return/reset your license for further use.

The license will then be available for reuse within about 30 minutes.

Kind regards


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