problems in resetting license - form doesn't work
Thread poster: Silvia Liberati

Silvia Liberati  Identity Verified
Local time: 18:04
Spanish to Italian
+ ...
Dec 22, 2014


My computer crashed and I need to reset one of the licences in my SDL account, but the form to do that doesn't load. I have tried many time but the page just doesn't open. This is the link:*****&cacheid=25d3ec70

Can anyone help?



Emma Goldsmith  Identity Verified
Local time: 18:04
Member (2010)
Spanish to English
Direct link Dec 22, 2014

Some browsers find it hard to display the on-line form.

Here's a direct link:


SDL_Steve  Identity Verified
United Kingdom
Local time: 17:04
Member (2014)
English to Arabic
problems in resetting license - form doesn't work Dec 22, 2014

Hi Silvia,

Please go to the 'compatibility view' setting in the browser settings and 'add' the site.
When refreshing the page, the web form should now open.
Alternatively you can self serve license resets in most cases-

Simply access your SDL Account- Licenses- then scroll down to your license version and you will see- (to the right) RETURN LICENSE.
You can then manually return/reset your license for further use.

The license will then be available for reuse within about 30 minutes.

Kind regards



To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

problems in resetting license - form doesn't work

Advanced search

PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »
BaccS – Business Accounting Software
Modern desktop project management for freelance translators

BaccS makes it easy for translators to manage their projects, schedule tasks, create invoices, and view highly customizable reports. User-friendly, integration, community-driven development – a few reasons BaccS is trusted by translators!

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search