problems in resetting license - form doesn't work
Thread poster: Silvia Liberati

Silvia Liberati  Identity Verified
Local time: 22:25
Spanish to Italian
+ ...
Dec 22, 2014


My computer crashed and I need to reset one of the licences in my SDL account, but the form to do that doesn't load. I have tried many time but the page just doesn't open. This is the link:*****&cacheid=25d3ec70

Can anyone help?


Direct link Reply with quote

Emma Goldsmith  Identity Verified
Local time: 22:25
Member (2010)
Spanish to English
Direct link Dec 22, 2014

Some browsers find it hard to display the on-line form.

Here's a direct link:

Direct link Reply with quote

SDL_Steve  Identity Verified
United Kingdom
Local time: 21:25
Member (2014)
English to Arabic
problems in resetting license - form doesn't work Dec 22, 2014

Hi Silvia,

Please go to the 'compatibility view' setting in the browser settings and 'add' the site.
When refreshing the page, the web form should now open.
Alternatively you can self serve license resets in most cases-

Simply access your SDL Account- Licenses- then scroll down to your license version and you will see- (to the right) RETURN LICENSE.
You can then manually return/reset your license for further use.

The license will then be available for reuse within about 30 minutes.

Kind regards


Direct link Reply with quote

To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

problems in resetting license - form doesn't work

Advanced search

Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »
Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search