Trados Studio 2011 closes immediately after start, no error message
Thread poster: Carolin Krüger

Carolin Krüger
Germany
Local time: 04:52
English to German
+ ...
Jan 6, 2015

As soon as I open Trados, the window closes after a second and no error message is displayed. I uninstalled everything and installed it again - still the same problem. It seems that I cannot ask SDL for help as I do not own the latest version (Trados 2014). Does anyone have a solution? Where can I find help?

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SDL Community  Identity Verified
United Kingdom
Local time: 04:52
English
Of course you can ask SDL Jan 6, 2015

Both Studio 2011 and Studio 2014 are fully supported. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011 or 2014
-- The installation went fine but now I get an error message etc
--- The problem occurs in (pick the appropriate tool/s)
---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul


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Carolin Krüger
Germany
Local time: 04:52
English to German
+ ...
TOPIC STARTER
Unable to submit request in solution finder Jan 7, 2015

Thank you for your answer, Paul. I tried to submit a request in the solution finder but I got an error message: "Caught exception undefined..." in Firefox, Chrome and Opera. I think it is a Java problem.

Would you be able to submit the request for me? The text should read:

When starting Trados, the window appears for one second and closes immediately. There is no error message. I uninstalled everything successfully and reinstalled it and the problem is still the same.
OS: Windows 7, 64 bit, French
SDL Trados Studio Freelance 2011, French
Email: carolinkrueger@hotmail.fr


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SDL Community  Identity Verified
United Kingdom
Local time: 04:52
English
All done... Jan 7, 2015

... you should have received a notification and a support engineer will contact you in due course.

Regards

Paul


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Martina Silpoch  Identity Verified
Canada
Local time: 19:52
English to Czech
+ ...
Studio opens and closes Jun 11, 2015

Hello Carolin,
I am having exactly the same problem and because the EU offices are now closed and I have to deliver a translation before they open, contacting the support is of no use. Would you already have a solution you could share?
Thank you!


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SDL Community  Identity Verified
United Kingdom
Local time: 04:52
English
Try this.... Jun 11, 2015

... Studio reset: http://kb.sdl.com/kb/article?ArticleId=4393&source=Article&c=12&cid=23

But only apply the first two as you probably don't need to change the projects folder for this problem:

  1. C:\Users\[User_Name]\AppData\Local\SDL: rename the SDL Trados Studio and ProjectApi folder
  2. C:\Users\[User_Name]\AppData\Roaming\SDL: rename the SDL Trados Studio folder

Don’t do number 3. ie, the projects folder.

If this doesn't help then log a support case anyway as suggested above. I know it won't help you tonight but better to get it resolved than not at all.

Regards

Paul


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Martina Silpoch  Identity Verified
Canada
Local time: 19:52
English to Czech
+ ...
right click as admin Jun 12, 2015

Just an update.
I received a suggestion how to possibly resolve the issue. But before following the steps gave it one more try. Located SDL from my Start menu and right clicked on Run as administrator. Not sure if it was a pure accident but it opened as usual and I am in the middle of my translation now.
Still want to figure out what had happened and why. But not now, delivery deadline getting close...


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Thiago Assumpção  Identity Verified
Brazil
Local time: 23:52
Member (2010)
English to Portuguese
+ ...
Use Compatibility mode - Windows 7 Sep 22, 2015

I had the same problem with my SDL Trados Studio 2011.

I got to solve my problem this way:

1. Right-click the SDL Trados Studio 2011 icon;
2. Click on Properties;
3. Compatibility tab;
4. Under Compatibility Mode, check Run this program in compatibility mode for;
5. In the drop-down menu, select 'Windows 7' (others options worked for me too)

My OS is Windows 7.

I hope this can help someone.


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Luiz Barucke
Brazil
Local time: 23:52
Member (2013)
Spanish to Portuguese
+ ...
Run as administrator Feb 5, 2017

Martina Silpoch wrote:

Just an update.
I received a suggestion how to possibly resolve the issue. But before following the steps gave it one more try. Located SDL from my Start menu and right clicked on Run as administrator. Not sure if it was a pure accident but it opened as usual and I am in the middle of my translation now.
Still want to figure out what had happened and why. But not now, delivery deadline getting close...


Many thanks, Martina! After uninstalling and reinstalling twice my Trados Studio, I've seen your suggestion... and it worked!

Run as administrator

Just that simple


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