Won't accept my licence saying its already installed on another computer
Thread poster: Jane Phillips

Jane Phillips  Identity Verified
France
Local time: 23:33
Member (2013)
French to English
Jan 9, 2015

Trados Studio 2014

Two days ago (and since I had bought it last May) all worked fine no probs. This morning when I tried to open Trados I had a message to say that no licence was active and inviting me to activate a licence. When I put in my licence number I have a message saying that the licence is already active on another computer.

I haven't changed or up-dated my computer since I last used Trados.

Urgent help much appreciated or I need to start a 5 400 word translation again from scratch!

Many thanks!


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SDL_Guillaume
Local time: 22:33
Member (2015)
License activation Jan 9, 2015

Hi Jane,

This is Guillaume from SDL.

I have manually returned your activation. You will now be able to activate your license again.

If you need further assistance, you can contact us via the Chat (bit.ly/SDLChat).

Kind regards,

Guillaume


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Jane Phillips  Identity Verified
France
Local time: 23:33
Member (2013)
French to English
TOPIC STARTER
Thank you!! Jan 9, 2015

Ooof ! Thanks very much - I particularly appreciate the speedy response.

Kind regards
Jane


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