Urgent - Need second license 2014 - Upgrade does not work
Thread poster: cbohnert

cbohnert  Identity Verified
United States
Local time: 11:12
Member (2003)
English to German
Jan 31, 2015

Dear Trados Studio team,

although I have a Trados Studio 2014 Plus license, when trying to buy another license as an upgrade to 2014 the Shopping Cart claims that I have no license, and removes it. Live Chat is not available.

I have a deadline to meet on Monday, and therefore need this 2nd license urgently. My desktop is unavailable for de-activating.

Thank you for helping.

Best regards,

Christiane


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Emma Goldsmith  Identity Verified
Spain
Local time: 18:12
Member (2010)
Spanish to English
Some ideas Jan 31, 2015

To purchase an upgrade it shouldn't matter whether your licenses are in use or not. Maybe you're using a different email/account to access the shop?

Check in My Account to see how many licenses you are using / have available. You could also try returning your license using this method:
http://kb.sdl.com/kb/?ArticleId=5196#tab:homeTab:crumb:7:artId:5196

I think Live Chat is only available Mon-Fri, so you'll have to wait until after the weekend.


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cbohnert  Identity Verified
United States
Local time: 11:12
Member (2003)
English to German
TOPIC STARTER
Thank you. Problem solved. Jan 31, 2015

Thank you very much, the "force return" button did work.

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Urgent - Need second license 2014 - Upgrade does not work

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