2014 SP2 constantly freezing / BSOD
Thread poster: RHaeusermann

RHaeusermann  Identity Verified
United States
Local time: 04:22
Member (2012)
German to English
+ ...
Feb 17, 2015

I'm extremely frustrated with the latest Trados version freezing every 1/2 hour or so. I have no idea why. Happens with different projects, not just one, usually when confirming a segment (i.e., Trados is writing to the TM). My only way out is CTRL+ALT+DEL and start over.

Anybody else have this problem?

Windows 7 64bit, all updates.

[Edited at 2015-02-17 04:37 GMT]


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Andrés Ureta  Identity Verified
Chile
Local time: 09:22
English to Spanish
+ ...
Please give us some more information Feb 17, 2015

Hi! Maybe I could help, but 1st please answer these questions so we can have some more information.

1.- Is your software version licensed by SDL (officially) or not?
2.- Are the projects you mention using big sized files?
3.- Are you actually having a BSOD or just software freezing?
4.- What are your PC specs?
5.- Have you tried filtering segments? (showing just the ones which are unconfirmed or untranslated and hiding all repetitions?)

Regards.


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RHaeusermann  Identity Verified
United States
Local time: 04:22
Member (2012)
German to English
+ ...
TOPIC STARTER
Answer Feb 17, 2015

1. Yes
2. No
3. Freezing
4. Top of the line PC, no problems with earlier versions of Trados
5. No


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Raising a Support Case Feb 17, 2015

Hi RHaeusermann,

I would recommend raising a support case with our technical team, so they can identify why this is happening.

To raise a case without a PSMA contract in place, please go to our Knowledge Base, you can use this link http://kb.sdl.com/#tab:SFTab:crumb:0 then select the solution finder menu/tab at the top of the page. Work through the options in the dropdown menus to locate your query, then an automated form will appeal on the right hand side of the page, fill this in and submit.

if you require any further assistance with this, please feel free to contact our live chat service -
http://bit.ly/1EjLo0Y

Kind Regards,

Steven Barlow

SDL Customer Experience Executive.


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