When create translatation memory crashes out not responding ?
Thread poster: hirogen

United Kingdom
Feb 18, 2015

So the user has been setup on trados 2007 on windows 7 32bit and we have an internal licence server which has been applied and its poitning towards the relevent machine, but why is it crashing out like this ?

its when the user performs the following http://www.across.net/online-help/across/acrossSchritte61.htm

creates translatation memory
and after a few moments she gets 2 error messages

In Trados translators Workbench has stopped working - A problem caused the program to stop working corectly, windows will close the program and notify you if a solution is available, then you have to Close the program, and then it comes up with another error

The remote procedure call failed. (Exception from HRESULT : 0x800706B)

could it be that the users machine doesnt have access to the host licence server machine?

[Edited at 2015-02-18 14:50 GMT]

[Edited at 2015-02-18 20:49 GMT]


United Kingdom
error in event viewer and error in her log file on the roaming profile Feb 18, 2015

in event viewer under applciation user gets the following

Faulting application name: TW4Win.exe, version:, time stamp: 0x478298d7
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b271
Exception code: 0xc000000d
Fault offset: 0x00014ba1
Faulting process id: 0x1224
Faulting application start time: 0x01d04b995f120896
Faulting application path: C:\Program Files\SDL International\T2007\TT\TW4Win.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR80.dll
Report Id: a81fccbb-b78c-11e4-8613-b8ac6f444486

log file error

INFO [2015-02-18 16:38:44,007] Synergy - Trying to connect to application service...
INFO [2015-02-18 16:38:44,038] Synergy - Starting application service...
INFO [2015-02-18 16:38:44,038] Synergy - Startup type: Cold startup
ERROR [2015-02-18 16:38:44,085] Synergy - Unable to load all required COM types. Reason: Unable to load COM type with progId 'MultiTermIX.Application'
INFO [2015-02-18 16:38:44,085] Synergy - Starting background tasks...
INFO [2015-02-18 16:38:44,085] Synergy - Loading projects...
INFO [2015-02-18 16:38:44,100] Synergy - Application started
INFO [2015-02-18 16:38:44,100] Synergy - Loading user settings...
ERROR [2015-02-18 16:39:17,239] Synergy - Unhandled exception.
System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at Trados.Interop.TWB.ApplicationClass.CreateTM(String NewTMPath, String TemplateTMPath)
at Sdl.Desktop.Studio.Main.StartLinksView._createTranslationMemoryItem_Action(Object sender, EventArgs e)
at Sdl.Desktop.Studio.Main.StartPageItemControl._titleLinkLabel_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs e)
at System.Windows.Forms.LinkLabel.OnLinkClicked(LinkLabelLinkClickedEventArgs e)
at System.Windows.Forms.LinkLabel.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Label.WndProc(Message& m)
at System.Windows.Forms.LinkLabel.WndProc(Message& msg)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


United Kingdom
tried to repair it Feb 18, 2015

Tried a re-installation from the admin account in program and features, I , tried reregistering the dll files but no luck.


United Kingdom
patches? Feb 20, 2015

Hello Sorry I am new to this forum and work in IT support any help would be appreciated, how do I go about finding out if there are any patches for Trados 2007, thankyou



United Kingdom
compatibility module ? Feb 23, 2015

where can i d/l this compatibility link as it seems to hold a lot of things i may need to remedy the error ?



United Kingdom
resolved Apr 2, 2015

windows profile refresh performed


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