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please make sure you are selecting the Activation code displayed within the "Licenses" section of your account. I recommend cutting (ctrl+C) and pasting (Ctrl+V) from your on-line account to the software activation section.
If this still does not work, I recommend raising a support case - You can do this from within your account under the "Support & Education" section.
please feel free to contact use via our Live Chat service if you require any assistance with this - http://bit.ly/1CmDhEh
SDL Customer Experience Executive.
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