Help! Cannot access my License page in SDL Trados
Thread poster: Brigith Guimarães

Brigith Guimarães  Identity Verified
Portugal
Local time: 17:52
Member (2003)
English to Portuguese
+ ...
Mar 21, 2015

Hello All
I have Trado Studio 2011 on 2 computers. I just deactivated one license on my laptop to activate it on another computer. I have done this on more than one occasion.

Then, went o My Account in SDL Trados Translation Zone but - contrary to other times - the page that should show my license number, just does not upload. I tried several times, says it has an error and that an email has been sent to service for assistance!!!

Now, I cannot work on the laptop where Trados was installed and I cannot get my license anywhere. SDL support? Very bad, no way on site

Thank you for your help


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Emma Goldsmith  Identity Verified
Spain
Local time: 18:52
Member (2010)
Spanish to English
Different browser? Mar 21, 2015

I just checked the SDL My Account page, and it's up and running.

Maybe you could try with a different browser?


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Brigith Guimarães  Identity Verified
Portugal
Local time: 17:52
Member (2003)
English to Portuguese
+ ...
TOPIC STARTER
Thank you!!! Mar 21, 2015

Thank you, Emma

I hadn't thought of that and I just managed to get my license page in SDL again
SDL support is NOT helpful
Obrigada
Brigith

[Edited at 2015-03-21 18:37 GMT]


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