Trados Studio 2014 SP2 License activation error -23
Thread poster: lilysea

lilysea
China
Local time: 04:37
English to Chinese
Mar 29, 2015

Hi,

I've bought a studio 2014 freelancer license.

It displays as "available" in my SDL Account, but when I tried to activate it on my computer, an error message popped up: Cannot create license "LicenseNumberAlreadyUsed -23".

Then I tried to activate it offline, but only got another error message "There was a problem retrieving your activation certificate, please check your installation ID or contact support."

Please help me. what should I do?


Direct link Reply with quote
 

Giuseppina Gatta, MA (Hons)
Member (2005)
English to Italian
+ ...
Contact their Customer Service Mar 29, 2015

They are pretty efficient. That is all you need to do.

HTH
Giusi

lilysea wrote:

Hi,

I've bought a studio 2014 freelancer license.

It displays as "available" in my SDL Account, but when I tried to activate it on my computer, an error message popped up: Cannot create license "LicenseNumberAlreadyUsed -23".

Then I tried to activate it offline, but only got another error message "There was a problem retrieving your activation certificate, please check your installation ID or contact support."

Please help me. what should I do?


Direct link Reply with quote
 

lilysea
China
Local time: 04:37
English to Chinese
TOPIC STARTER
thank you Mar 30, 2015

Dear Guisi,

Thank you for the advise

Giuseppina Gatta, MA (Hons) wrote:

They are pretty efficient. That is all you need to do.

HTH
Giusi

lilysea wrote:

Hi,

I've bought a studio 2014 freelancer license.

It displays as "available" in my SDL Account, but when I tried to activate it on my computer, an error message popped up: Cannot create license "LicenseNumberAlreadyUsed -23".

Then I tried to activate it offline, but only got another error message "There was a problem retrieving your activation certificate, please check your installation ID or contact support."

Please help me. what should I do?


Direct link Reply with quote
 

Christian Schneider  Identity Verified
Germany
Local time: 21:37
Member (2008)
English to German
+ ...
Any Update on this problem? Jan 9, 2016

I am facing the same problem when installing Studio 2014 (single license) on a friend's laptop.
The license is marked as 'available' in her SDL account.

(We managed to sucessfully acivate the license on her other machine (the desktop computer) just for testing. Then we of course deactivated it again and it is again marked as 'available'). So the problem only affects the laptop.

Unfortunately the support guy from SDL wasn't much of a help. He didnt't put much effort in even trying to understand the problem ("All I can say is that your product can be installed on ONE machine only. If you want to install it on a second computer, you have to upgrade to Freelance plus"- He didnt't even realise the difference between 'installation' and 'activation').

I have a feeling that the problem might be due to remnants of a trial version that has once been istalled (and deinstalled) on that specific machine years ago.

Any ideas?


Direct link Reply with quote
 

SDL_Steve  Identity Verified
United Kingdom
Local time: 20:37
Member (2014)
English to Arabic
Trados Studio 2014 SP2 License activation error -23 Jan 11, 2016

Hi Christian

Please accept my apologies.
Do you know who you spoke to in support by any chance?
Do you have the support ticket number and email still?

So that we can resolve this for you as quickly as possible-
please let me know the 6 digit order number of the license in question.

Its impossible to state simply here what the cause is from a generic error code.
Once I have the order details I can start digging in to this issue for you.

Kr

SDL_Steve


Direct link Reply with quote
 

Irene Anton  Identity Verified
Germany
Local time: 21:37
Member
Spanish to German
+ ...
Activation finally successfull Jan 13, 2016

Thanks to the very patient and friendly SDL-supporters in Stuttgart, this problem with my Trados freelance 2014 is finally solved by just resetting my activation code. It's working now and I'm happy

[Bearbeitet am 2016-01-13 13:13 GMT]

[Bearbeitet am 2016-01-13 13:14 GMT]


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Trados Studio 2014 SP2 License activation error -23

Advanced search







CafeTran Espresso
You've never met a CAT tool this clever!

Translate faster & easier, using a sophisticated CAT tool built by a translator / developer. Accept jobs from clients who use SDL Trados, MemoQ, Wordfast & major CAT tools. Download and start using CafeTran Espresso -- for free

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search