Trados Studio 2014 SP2 License activation error -23
Thread poster: lilysea

lilysea
China
Local time: 14:49
English to Chinese
Mar 29, 2015

Hi,

I've bought a studio 2014 freelancer license.

It displays as "available" in my SDL Account, but when I tried to activate it on my computer, an error message popped up: Cannot create license "LicenseNumberAlreadyUsed -23".

Then I tried to activate it offline, but only got another error message "There was a problem retrieving your activation certificate, please check your installation ID or contact support."

Please help me. what should I do?


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Giuseppina Gatta, MA (Hons)
Member (2005)
English to Italian
+ ...
Contact their Customer Service Mar 29, 2015

They are pretty efficient. That is all you need to do.

HTH
Giusi

lilysea wrote:

Hi,

I've bought a studio 2014 freelancer license.

It displays as "available" in my SDL Account, but when I tried to activate it on my computer, an error message popped up: Cannot create license "LicenseNumberAlreadyUsed -23".

Then I tried to activate it offline, but only got another error message "There was a problem retrieving your activation certificate, please check your installation ID or contact support."

Please help me. what should I do?


Direct link Reply with quote
 

lilysea
China
Local time: 14:49
English to Chinese
TOPIC STARTER
thank you Mar 30, 2015

Dear Guisi,

Thank you for the adviseicon_smile.gif

Giuseppina Gatta, MA (Hons) wrote:

They are pretty efficient. That is all you need to do.

HTH
Giusi

lilysea wrote:

Hi,

I've bought a studio 2014 freelancer license.

It displays as "available" in my SDL Account, but when I tried to activate it on my computer, an error message popped up: Cannot create license "LicenseNumberAlreadyUsed -23".

Then I tried to activate it offline, but only got another error message "There was a problem retrieving your activation certificate, please check your installation ID or contact support."

Please help me. what should I do?


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Christian Schneider  Identity Verified
Germany
Local time: 08:49
Member (2008)
English to German
+ ...
Any Update on this problem? Jan 9, 2016

I am facing the same problem when installing Studio 2014 (single license) on a friend's laptop.
The license is marked as 'available' in her SDL account.

(We managed to sucessfully acivate the license on her other machine (the desktop computer) just for testing. Then we of course deactivated it again and it is again marked as 'available'). So the problem only affects the laptop.

Unfortunately the support guy from SDL wasn't much of a help. He didnt't put much effort in even trying to understand the problem ("All I can say is that your product can be installed on ONE machine only. If you want to install it on a second computer, you have to upgrade to Freelance plus"- He didnt't even realise the difference between 'installation' and 'activation').

I have a feeling that the problem might be due to remnants of a trial version that has once been istalled (and deinstalled) on that specific machine years ago.

Any ideas?


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SDL_Steve  Identity Verified
United Kingdom
Local time: 07:49
Member (2014)
English to Arabic
Trados Studio 2014 SP2 License activation error -23 Jan 11, 2016

Hi Christian

Please accept my apologies.
Do you know who you spoke to in support by any chance?
Do you have the support ticket number and email still?

So that we can resolve this for you as quickly as possible-
please let me know the 6 digit order number of the license in question.

Its impossible to state simply here what the cause is from a generic error code.
Once I have the order details I can start digging in to this issue for you.

Kr

SDL_Steve


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Irene Anton  Identity Verified
Germany
Local time: 08:49
Member
Spanish to German
+ ...
Activation finally successfull Jan 13, 2016

Thanks to the very patient and friendly SDL-supporters in Stuttgart, this problem with my Trados freelance 2014 is finally solved by just resetting my activation code. It's working now and I'm happy icon_smile.gif

[Bearbeitet am 2016-01-13 13:13 GMT]

[Bearbeitet am 2016-01-13 13:14 GMT]


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