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texjax DDS PhD Local time: 02:35 Member (2006) English to Italian + ...
Apr 1, 2015
Hi,
I'm trying to activate for the first time my Studio 2011 license (call me "late adopter" if you wish...) but when I insert the alphanumeric code provided I am prompted with an error message stating that this is probably an old product version and that the new activation code is in the format of a 18 digit numerical value (?).
I have urgent need to activate the product, and I am at a total loss.
I'm trying to activate for the first time my Studio 2011 license (call me "late adopter" if you wish...) but when I insert the alphanumeric code provided I am prompted with an error message stating that this is probably an old product version and that the new activation code is in the format of a 18 digit numerical value (?).
I have urgent need to activate the product, and I am at a total loss.
Can somebody please advise? Thank you!
PS. I do have a 18 digit numerical code, however it's just for Passolo.
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Roy Oestensen Denmark Local time: 08:35 Member (2010) English to Norwegian (Bokmal) + ...
Check the lisence code on your profile page on the SDL site
Apr 1, 2015
I suspect you are trying to enter the wrong code. I would go to the SDL site and check what the current code is for your product. Then you just have to copy it from there.
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texjax DDS PhD Local time: 02:35 Member (2006) English to Italian + ...
TOPIC STARTER
Roy
Apr 1, 2015
Roy Oestensen wrote:
I suspect you are trying to enter the wrong code. I would go to the SDL site and check what the current code is for your product. Then you just have to copy it from there.
Thank you Roy, the problem is that the activation code displayed at SDL in My Account is the wrong one...
Have a great day and thank you again for your input.
[Edited at 2015-04-01 16:21 GMT]
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texjax DDS PhD Local time: 02:35 Member (2006) English to Italian + ...
TOPIC STARTER
Solved
Apr 1, 2015
Problem solved. I had to release the activation of Studio.
Thanks Guillaume.
[Edited at 2015-04-01 15:55 GMT]
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