How to activate licence in Windows 7 when in safe mode?
Thread poster: Eric MARRET

Eric MARRET  Identity Verified
France
Local time: 23:07
Member (2006)
English to French
May 11, 2015

Hello,

I am facing Windows 7 issues.

Waiting for the problem to be fixed, I would like to work on a project, but on launching the product (Translator workbench) I am told to enter the licence number but a message then appears to say it's impossible to check the licence and puts me in demo mode, but my TM is too big.

I tried with PC disconnected but got the same issue.
I can't open Studio 2014 either.

Anything I can do to work in safe mode?

Thanks

Eric


 

Eric MARRET  Identity Verified
France
Local time: 23:07
Member (2006)
English to French
TOPIC STARTER
Windows 7 back on track, unable to access my products May 11, 2015

The problem in Windows was caused by a log file: C/ProgramData/SDL/ProductTelemetricsService/Studio3/Log.txt
Antivirus software, Windows, Notepad, every program trying to open/read it would cause the whole system to hang.
I renamed it log.old
Now I still can't access any of my products, I tried to reinstall Studio 2014 SP2 with no avail.
Should I re-install 2014, 2014 sp1 &2014 sp2? (ServiceVersionNotCurrent -65)
What else I should do ?


 

SDL_Guillaume
Local time: 22:07
ServiceVersionNotCurrent -65 May 11, 2015

Hello Éric,

This is Guillaume from SDL.

regarding the error message you are receiving, please follow the resolution in this article of our Knowledge Base: http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4497

If you need further assistance, please do not hesitate to contact us via our Live Chat: bit.ly/SDLChat

We can of course communicate in French.

Kind regards,

Guillaume


 

Eric MARRET  Identity Verified
France
Local time: 23:07
Member (2006)
English to French
TOPIC STARTER
Studio 2014 back on track, not 2007 suite May 11, 2015

Continuing...

I uninstalled Studio 2014 then reinstalled it and it's now working fine.

Unfortunately I followed the same procedure with Trados 2007 with no avail.
I can't open any of them (Tag editor, Workbench) but in demo mode. I am asked to register or to buy, but when I enter my licence key number another error message appears saying "impossible contacting activation server (error 50003).

Could you please help me to fix this rapidly?

thanks in advance


 

Eric MARRET  Identity Verified
France
Local time: 23:07
Member (2006)
English to French
TOPIC STARTER
Problem solved, ESET NOD 32 guilty! May 11, 2015

I had some information from Mrs Field that the problem occurred before and was due to ESET NOD 32.

So I did uninstall it, reinstalled Studio and Trados 2007 and everything is OK now.

I just need to reinstall ESET and enter an exception for SDL softwares.


 

Eric MARRET  Identity Verified
France
Local time: 23:07
Member (2006)
English to French
TOPIC STARTER
Thanks Guillaume May 11, 2015

Thanks Guillaume,

Logging in and out all day long made me miss your message.

In fact the issue with Studio was fixed by uninstalling then installing again.

The issue with Trados 2007 (but maybe also with Studio) was due to my antivirus:
http://kb.sdl.com/kb/?ArticleId=5303#tab:homeTab:crumb:7:artId:5303

Désolé de poser mes questions en Anglais, j'ai l'impression, sur un site comme celui-ci, d'augmenter mes chances d'obtenir des réponsesicon_smile.gif

Merci encore


 


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