MultiTerm - Error: "Root element is missing"
Thread poster: TalTranslations

United Kingdom
English to Hebrew
May 15, 2015

Good morning,

I have a question about MultiTerm.
After the Trial, I re-installed Studio 2014 SP2 and it's working fine.
Then I installed MultiTerm SP2 and I got the message: "Installation successful".
But when I click on the green icon on the desktop or inside Studio, MultiTerm doesn't open.
An error message appears with:
"Root element is missing".

I uninstalled everything and installed again.
My PC has Windows 7 (latest SP) and latest Java.
I checked the website kb.sdl and followed all the steps.
But again I get the same error message.

What could be the problem?
Thank you


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Local time: 06:35
Root element is missing May 15, 2015


This is Guillaume from SDL.

There is an article in our Knowledge Base about this error message, with a resolution:

If you need further assistance, please do not hesitate to contact us via our Live Chat:

Kind regards,


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United Kingdom
English to Hebrew
Microsoft Office/Excel needed for MultiTerm? May 17, 2015

Thank you.

Do you need Microsoft Office installed on your PC in order to open MultiTerm?

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MultiTerm - Error: "Root element is missing"

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