Thread poster: Anne-Elisabeth Schweitzer
I have a hacked version of SDL trados 2014 installed on this laptop I was given. I bought the SDL trados 2014 but cannot activate it as I cannot deactivate previous hacked version, even when choosing online deactivation and inserting the initial activation code. A message saying "deactivation failed - Invalid digital signature - The licensing component could not be authentificated. POssible causes: the licensing component has been modified. The root certificate authorities store is out of date. This can be updated through Windows update".
What can be done to deactivate this version and install legal version?
Thank you very much
| | zabit2005
Local time: 17:30
English to Turkish
| remove the hacked one from laptop || May 20, 2015 |
I think you should remove the hacked program from your laptop, and then install the legal copy from the download link you were given or the CD you have bought.
| I had similar issue || May 21, 2015 |
My programmer copied all the contents from laptop to external disk, and then reinstalled complete system and installed all programmes I work in, and activated Studio. It took him a day or so.
In the meantime, I worked on other comp. Only login data for different platforms and TAs were lost. It was annoying to find them and remember again.
| | SDL_Steve
Local time: 15:30
English to Arabic
| Deactivation problem || May 21, 2015 |
If you could provide the 6 digit order number for the purchase I can track the account/license and ensure you receive support as soon as possible.
Our support team do need a valid account in order to be able to locate your contact details etc.
| Issue fixed. || May 21, 2015 |
the issue was fixed within a few hours thanks to SDL support team after I submitted a log support at SDL.
THANK YOU SDL!
And thank you all for your advice and assistance!
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