Error -23
Thread poster: Jean-Christophe Duc

Jean-Christophe Duc  Identity Verified
France
Local time: 23:35
English to French
+ ...
Jun 11, 2015

I have installed Studio 2014, deactivated the licence on Studio 2011, upgraded my licence on the server.
The licence in my account shows "In use" 0, Available 1.
yet, whenever i try to activate my licence from Studio 2011 or 2014 I keep getting the error 23, telling me that the licence is registered on another PC, which is obviously wrong since it shows as available in My account.
Off line activation does not work and give a similar error.
The KB does not have anything relevant on this.

I am now locked out and with a number of projects to deliver.

Can anybody please help ?


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SDL Community  Identity Verified
United Kingdom
Local time: 23:35
English
My guess is... Jun 11, 2015

... you didn't return it from another PC. So even if you don't use it the system is showing it as still registered there. The solution is to force return it which you can do yourself by using the Self Service option in your MySDL account for SDL Trados 2011 and SDL Trados Studio 2014.

Go to KB article #5196 ( http://kb.sdl.com/kb/article?ArticleId=5196 ) and follow the instructions.

Regards

Paul
SDL Community Support


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Jean-Christophe Duc  Identity Verified
France
Local time: 23:35
English to French
+ ...
TOPIC STARTER
Unfortunately, I do not use any other computer Jun 11, 2015

I only use Trados on one PC.
After installing S 2014, I have deactivated 2011 as instructed, but keep getting the 23 error since then.
The Licence page also says the licence is available and does not have a Return licence option, as I guess it considers it as available.

Thank you for answering so quickly


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SDL_Steve  Identity Verified
United Kingdom
Local time: 22:35
Member (2014)
English to Arabic
Error 23 Jun 11, 2015

Hi Jean-Luc

Could you please confirm the LAST 4 digits of the activation code that you are using please.
After checking our end the license does not appear to be blocked.

Kr

Steve
CxD


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Jean-Christophe Duc  Identity Verified
France
Local time: 23:35
English to French
+ ...
TOPIC STARTER
Last Digits: 0198 Jun 11, 2015

I have also tried the "Offline" route, but I also get an error message.
Thanks


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SDL_Steve  Identity Verified
United Kingdom
Local time: 22:35
Member (2014)
English to Arabic
Autosuggest Jun 11, 2015

Ok-

I have now asked our licensing team to get in contact with you to sort this out.
Initial contact will normally be via email.

Sorry about the inconvenience.

Kr

Steve


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Jean-Christophe Duc  Identity Verified
France
Local time: 23:35
English to French
+ ...
TOPIC STARTER
Thanks Jun 11, 2015

fingers crossed...

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Jean-Christophe Duc  Identity Verified
France
Local time: 23:35
English to French
+ ...
TOPIC STARTER
Problem solved Jun 11, 2015

promptly thanks to prompt, reactive and efficient help online.

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Error -23

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