Cannot download anything from SDL OpenExchange
Thread poster: Nick Quaintmere

Nick Quaintmere  Identity Verified
Germany
Local time: 08:32
German to English
Jul 2, 2015

Anyone else having this problem? It seems like every plug-in I try to download is unavailable.

When I press on download, I get the message:

Page not found
We're sorry! This page is not available. Please visit the homepage at www.translationzone.com or use the search box from menu.


This is the same for all apps.


 

Walter Blaser  Identity Verified
Switzerland
Local time: 08:32
French to German
+ ...
Works fine here Jul 2, 2015

Did you login with your customer account credentials when prompted?

FYI: OX apps that you have already downloaded earlier can also be directly downloaded from your customer account (go to "Apps"") without the need to login to he OX website.

Walter


 

Natalie  Identity Verified
Poland
Local time: 08:32
Member (2002)
English to Russian
+ ...

Moderator of this forum
Browser-dependent error Jul 2, 2015

Hi Nick,

This is definitely a browser-dependent error with which I am struggling since a longer time and which has been never fixed, despite complaints from users.

I have posted a year ago ( http://www.proz.com/post/2347354#2347354 ) and recently ( http://www.proz.com/post/2440813#2440813 ).

So my suggestion is trying a different browser (for me, the download works in Firefox).

Natalia


 

Nick Quaintmere  Identity Verified
Germany
Local time: 08:32
German to English
TOPIC STARTER
Problem with Chrome Jul 2, 2015

Thanks for the tip Natalie, it seems to work in Firefox, MS Internet Explorer and Maxthon – but Chrome has problems.

So the next question must be: why do I have 4 different browsers installed on my computer? ;-D


Additional: clearing the cache helped the problem in Chromeicon_biggrin.gif

[Edited at 2015-07-02 13:00 GMT]


 

Natalie  Identity Verified
Poland
Local time: 08:32
Member (2002)
English to Russian
+ ...

Moderator of this forum
Unfortunately, this IS the question... Jul 2, 2015

Nick Quaintmere wrote:
...why do I have 4 different browsers installed on my computer? ;-D


My default (and favorite) browser is Opera, however, during a few last years I also needed to install Firefox, Chrome and update IE (which I sincerely hate) because different clients have installed various online systems that work preferentially in these browsers. This is harsh truths of life ...icon_frown.gif


 


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